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27 Pine Grove Sq Reviews
Read reviews from customers who used our services at 27 Pine Grove Sq
Total reviews
71
Average Rating
4.8/5
James was very friendly and gave me suggestions for how to optimize washer performance in the future.
Diane B,
Customer service response - Thank you for your feedback! We are glad to hear that James provided friendly service and helpful suggestions during the repair.
Sears Home Services on 1709313955570
Lilz,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1708272514413
He was on time, very friendly and explained everything very well.
Carl A,
Customer service response - We appreciate your positive feedback regarding our technician's punctuality, friendliness, and communication skills. Thank you for taking the time to share your experience with us.
Sears Home Services on 1707445447865
Professional and quickly fixed the problem. Outstanding customer service.
Bart K,
Customer service response - Thank you so much for your kind review! We are delighted to hear that you found our Sears appliance repair to be professional and that we provided outstanding customer service. We appreciate your feedback!
Sears Home Services on 1705459740513
Bob is excellent! He is friendly, competent, enjoyable to have in your home!
Barbara C,
Get experience with both technicians!
Ethan F,
Bernie did a great job. Diagnosed the issue quickly, made recommendations to his warranty service team and was polite, clean and professional.
Andrew C,
Technician was fantastic. Communication through this system is horrible. No chance to report that the Technician was not there on the prescheduled return date, (after waiting all day at home). He showed up the following day after this system assigned him to be here... not a fan of only being able to communicate with the AI computer.
Mark H,
Customer service response - Thank you for your feedback, Mark. We're glad to hear the technician was fantastic, and we apologize for the communication issues and scheduling inconvenience. Please contact us directly for any further assistance.
Sears Home Services on 1758845215388
Tried calling to talk to a repair person to ask questions about my refrigerator and repair options but all I got was an "AI" that could only tell me that no one was available and that it would cost me $120 just to have someone come out and talk to me about it and maybe diagnose the issue. Sears just lost another customer with that nonsense.
James D,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780445629053
Devin from A&E Factory Service was quick to figure out the issue with my GE oven and very personable. The $425 charge for replacing a gas range igniter coil (computed by Sears, not Devin) was outrageous highway robbery, however. Fortunately, it was reimbursed under warranty. Moreover, thanks to Devin, I avoided an additional $50 for the fraudulent "Cleaning" addon. It involves no cleaning whatsoever. Lastly, Sears has yet to remove its Grove City address from Google maps despite having no presence here for, what, 8 years? 5 stars for Devin, 1 for Sears. Would be 0 for Sears if Google let me.
Demian N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638099749
