27 Pine Grove Sq Reviews
Showing most recent reviews from verified customers of Sears Home Services
Barbara C
Bob is excellent! He is friendly, competent, enjoyable to have in your home!
Ethan F
Get experience with both technicians!
Andrew C
Bernie did a great job. Diagnosed the issue quickly, made recommendations to his warranty service team and was polite, clean and professional.
Joyce B
Bernie replaced water inlet valves on a washing machine on 8/3/24. When completing it he hooked the water lines up backwards resulting in ruined clothes. He also looked at the wrong work order and charged us a $75 copay. We paid and then he realized his mistake. Said he put in for a refund. We've never received a refund and have gotten nothing but a run around from Sears customer service. We will never use Sears Appliance Repair again.
Customer service response - We apologize for the trouble you've faced, Joyce. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 14, 2024
Demian N
Devin from A&E Factory Service was quick to figure out the issue with my GE oven and very personable. The $425 charge for replacing a gas range igniter coil (computed by Sears, not Devin) was outrageous highway robbery, however. Fortunately, it was reimbursed under warranty. Moreover, thanks to Devin, I avoided an additional $50 for the fraudulent "Cleaning" addon. It involves no cleaning whatsoever. Lastly, Sears has yet to remove its Grove City address from Google maps despite having no presence here for, what, 8 years? 5 stars for Devin, 1 for Sears. Would be 0 for Sears if Google let me.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 05, 2024
Sondra R
Does not exist.
