2873 W 26th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
DaveCathy S
5 stars for the actual repairmen Paul and Ben. They were great and did a fantastic job. However they are at the mercy of Sears customer service, which is horrendous!! I was without a washer for 2 months due to bad replacement parts, wrong parts being sent, and delays and their only solution was "call back in a week." I was promised a new washer after a "review process" because a needed part was no longer available. This process dragged on for a month after "being started immediately"...then I was told it had to go to a 2nd level of review- all the while being told repeatedly to call back on status...and then the part needed appeared at my doorstep with no advanced notice from Sears. After waiting 2.5 weeks for repairmen to be scheduled - more parts had to be ordered! Paul especially went above and beyond to get the parts and install them so I wouldn't have to wait ANOTHER month....which is the best the customer service center was going to do for me on scheduling. My washer started giving me problems after only 4 years and if we hadn't made the decision to get an extended warranty would have been junked long ago. My next washer will not be a Sears Kenmore product.
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 30, 2024
Rick G
Very efficient and knowledgeable. Was a no nonsense worker. Diagnosed the problem and got the dryer running smoothly again. Also drop clothed the floor and wore paper booties. I appreciated his respect for our property. Also liked the way he kept in touch via text messages do I could plan my day.
Customer service response - Thank you for your positive feedback; I'm glad to hear our commitment to efficiency, communication, and respect for your property met your expectations. We appreciate your recognition of our efforts to provide a seamless service experience.
Sears Home Services on July 17, 2024
Julie H
Customer service response - A big thank you, Julie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 30, 2024
hms4pitt83
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 23, 2024
Dell B
Customer service response - A big thank you, Dell, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 20, 2024
Theresa F
Customer service response - Thank you so much for the fantastic 5-star rating, Theresa! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 05, 2024
Niemira D
Customer service response - A big thank you, Niemira, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Clinton M
Technician was very friendly, knowledgeable and quickly repaired our appliance
Customer service response - Thank you for sharing your positive experience with our technician. We are thrilled to hear that your appliance was repaired quickly and efficiently.
Sears Home Services on June 03, 2024
Greg M
Scott let us know when he was coming, explained the problem and provided a timely fix
Customer service response - Thank you for sharing your positive experience with Scott's prompt and informative service. We're thrilled he could resolve the issue efficiently!
Sears Home Services on April 01, 2024
Roberta F
Appreciate his time for trying to help us with our brand new GE cooktop.
Customer service response - Thank you for acknowledging our effort to assist with your GE cooktop. We're glad we could help.
Sears Home Services on March 28, 2024
