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2873 W 26th St Reviews
Read reviews from customers who used our services at 2873 W 26th St
Total reviews
104
Average Rating
4.6/5
The technician was very helpful and informative about the cost of repairs and the age of the stove. Would not be a cost effective repair considering other parts my wareout.
Paul H,
Very knowledgeable and courteous!
martin S,
Kristina D,
Customer service response - Hi, Kristina, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1707175066783
Both repair men I have worked with were very nice. Friendly and polite. My dryer is fixed and I am very pleased! Very hard to get anyone in the phone. Which is why I am not giving five stars.
Loretta S,
Customer service response - Thank you for your feedback. We sincerely apologize for any difficulty you experienced in reaching us by phone. We appreciate your patience and are glad to hear that you were ultimately pleased with the service provided by our repairmen.
Sears Home Services on 1707193136415
Didn't bother hooking the vent up "not my job."
Stacy S,
Customer service response - We apologize for the trouble you've faced, Stacy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747093121833
Paul was the ONLY positive part of my experience with Sears! If it wasn't for him, I would prefer to give Sears ZERO stars. In a nutshell, the wrong part for my washing machine was ordered twice. There are NO humans to contact (only AI), so I was stuck in an endless cycle of the AI robot telling me that Paul would contact me when the part was delivered... which was never going to happen. The only thing that got Sears' attention (and a response) was when I filed a complaint with the Better Business Bureau AND filed a dispute with my credit card company. I had no washing machine for 5 weeks.
Bob M,
Customer service response - We apologize for the trouble you've faced, Bob. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767588026648
Cancelled multiple times with no communication.
Greg J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750044880741
We were charged twice for the service repair and parts - once to our checking and once to our Visa. How do we get a refund for double billing?
ned C,
Customer service response - We apologize for the trouble you've faced, ned. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737679193098
Highly, don't recommend. I can't tell you how many appointments I have had scheduled. I made my first request back in July and it is October now. I have been stood up on appointments three times with no shows. A window of 8a.m. - 5p.m. is crazy enough but then to not show up after I have spend a day at home waiting is ridiculous. Then today I received a notice after the technician was already two hours behind schedule that I didn't answer the door. A picture was attached showing a house that is now where near mine. It stated that they tried to call me yet no missed calls or voicemails. Technician lied and there is no recourse because its always, sorry for the inconvenience, I'm glad you called, you've reached the right person, we'll make this right. Well now I have to wait another month for an appointment. And to clarify I wasn't m ad about the previous no shows and can understand the occasional delay or need to reschedule, but after this log I should be the first service on the route.
Cain G,
Customer service response - We apologize for the trouble you've faced, Cain. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729744473432
Took 15 minutes on the line to keep asking me to spell my first name and last name.
Meshary A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149914566
