2873 W 26th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Loretta S
Both repair men I have worked with were very nice. Friendly and polite. My dryer is fixed and I am very pleased! Very hard to get anyone in the phone. Which is why I am not giving five stars.
Customer service response - Thank you for your feedback. We sincerely apologize for any difficulty you experienced in reaching us by phone. We appreciate your patience and are glad to hear that you were ultimately pleased with the service provided by our repairmen.
Sears Home Services on February 05, 2024
Stacy S
Didn't bother hooking the vent up "not my job."
Customer service response - We apologize for the trouble you've faced, Stacy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
Greg J
Cancelled multiple times with no communication.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 15, 2025
ned C
We were charged twice for the service repair and parts - once to our checking and once to our Visa. How do we get a refund for double billing?
Customer service response - We apologize for the trouble you've faced, ned. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 23, 2025
Cain G
Highly, don't recommend. I can't tell you how many appointments I have had scheduled. I made my first request back in July and it is October now. I have been stood up on appointments three times with no shows. A window of 8a.m. - 5p.m. is crazy enough but then to not show up after I have spend a day at home waiting is ridiculous. Then today I received a notice after the technician was already two hours behind schedule that I didn't answer the door. A picture was attached showing a house that is now where near mine. It stated that they tried to call me yet no missed calls or voicemails. Technician lied and there is no recourse because its always, sorry for the inconvenience, I'm glad you called, you've reached the right person, we'll make this right. Well now I have to wait another month for an appointment. And to clarify I wasn't m ad about the previous no shows and can understand the occasional delay or need to reschedule, but after this log I should be the first service on the route.
Customer service response - We apologize for the trouble you've faced, Cain. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 23, 2024
Meshary A
Took 15 minutes on the line to keep asking me to spell my first name and last name.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 04, 2024
Jesse J
I shouldn't be responsible for all this garbage that the tech left me to take care of
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 11, 2024
Austin G
DO NOT USE THIS COMPANY. Choose literally any other option you have. I scheduled an appointment for today, took off work and waited around from 8am-5pm just for the tech to not show up. Was told I had to reschedule and the first available date was 10 days later. Save your time and money and go elsewhere.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 17, 2024
0 F
I had an appointment this morning to fix my dishwasher. I received no phone call but I did receive an email stating that the service call would be made to 868 Harbor Street Conneaut OH with a phone number starting with 265. None of this information is mine and is not the information provided when I called in the repair request. There is not a phone number to contact anyone to edit the information. and they have my dishwasher listed as a microwave!!! Would someone PLEASE contact me!!???
Debra F
The repair man left a screw from my refrigerator the first time he was here that I found on the floor. The 2nd appointment was today from 8am-5pm. He didn't arrive until after 3pm. I had to have someone stay all day because I was at work. I still don't know if my refrigerator is working correctly.
