1605 S Market St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joseph L
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on May 28, 2024
Judy K
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 15, 2024
Kathy F
Efficient, explained clearly the situation, and was kind to our dog!
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that we were efficient and provided clear explanations. We also appreciate your kind mention of how we interacted with your dog.
Sears Home Services on February 07, 2024
Rc
Linda H
Larry G
Outstanding service by this tech doesn't get much better
Customer service response - We appreciate your positive feedback and are glad to hear that you had an outstanding experience with our technician. Thank you for taking the time to leave a review.
Sears Home Services on January 16, 2024
John H
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on December 03, 2024
Frank C
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on September 16, 2024
Heli K
Called before he arrived although looked like he was not thrilled to be here. Sears overall has been a bad an experience for me. Several times, no one showed after waiting for a whole day. No one bothered to call to tell me that the technician would not be coming. Very frustrating process. Very hard to get ahold of anyone to talk to.
Customer service response - We appreciate your feedback and apologize for the negative experience you had with our technician. We are sorry for any inconvenience caused and we will work on improving our communication and customer service in the future. Thank you for sharing your thoughts with us.
Sears Home Services on January 19, 2024
Kristen L
After waiting since 2/13 for my washer to be fixed I finally had all the parts AND a tech here today. After watching my washer continually leak water after running a cycle I decided to look thru the boxes to see if they forgot any parts and found this part that was not installed. It just happens to also be the part where the leak is occurring. So frustrating!
Customer service response - We apologize for the trouble you've faced, Kristen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 25, 2025
