1605 S Market St Reviews

The tech was rude while diagnosing the repair, then my appointment to complete my dishwasher repair was cancelled 3 days in a row. They are unreliable and extremely difficult to work with. I would consider this company a fraudulent scam. They have no live customer service reps to talk to either. Please do not use them.

We received 14 separate emails throughout the day from Sears. No emails indicated what the problem or repair is. I called (first American) for an update from Sears. It’s a day later and the report was not submitted as of yet of the findings to (first American). Hopefully we’ll get an answer today to move forward.

I wish there was an option for zero stars that I would give this company! You physically cannot reach an actual human being to answer any questions regarding a repair! Everything is AI generated and you go in a hamster wheel trying to get any answers. I was scheduled for a repair yesterday And given a window of 8 AM to 5 PM when somebody would come to fix my washer. At 4:47, after waiting all day. For somebody to show, I got a text saying that nobody was coming today and I had to reschedule. I scheduled for the following day thinking I would be one of the first appointments of the day. I was mistaken again sat around my house day, number two in a row, and nobody shows! Can’t get a hold of anybody through the company Sears customer service is worthless because you’re just speaking to a computer. I will never use this service again. Don’t even waste your time.

Do NOT use this company. Vincent came to our house for a broken freezer. He opened up the freezer, broke the fan while pulling it out, replaced the fan, and then said everything should work now. Hours later I called him because the freezer was still clearly not working. He ignored my call and then texted me back saying "may take longer to reach your desired temperature". The next morning when it was still not working, I called him back. He said he couldn't come back for a week and a half. I told him I was going to call to get a different technician to come out and he told me not to do that. I called the main office and they said the earliest they could come out was in 2 days. I scheduled it but that day came and went and no one showed up. I had a follow up scheduled with Vincent but canceled it because I have zero faith in this company. Because they make you pay upfront for scheduled appointments, I told them I wanted a full refund. I had to ship back the parts they insisted on shipping to me to hold for them and pay the expense of shipping because they do not provide a label. I also had to fill out an entire form to request a refund instead of just being issued one. All of this to say, another company came out and immediately identified the problem and fixed my freezer for me. Also I have a feeling the owner will comment on this and tell me to call the company number, which I already did during this process and to no one's surprise, it was zero help. This company is a joke and a waste of time and money.

Billing needs to contact me. Horrible experience. [update] — I did call that number and the experience was even more awful. Charged for the visit and the issue wasn’t fixed. This is twice that a repairman didn’t fix the problem and a refund was denied.

The first guy came out and said my drain pump died and had to order one, said he would be back the following week once the part arrived to my house. I received a text with a different date of service almost a week later. I tried calling and Sears got rid of Human Customer Service and only had AI to which I went back and forth trying to get an earlier appt. because when I went online, it would not process the date it gave me as an option. I finally got the appt scheduled but never received a confirmation so the actual appt. never went thru. I was able to reschedule a cleaning for my dryer, but could not reschedule the washer which apparently needed a new drain pump. Jump to the tech finally coming to fix the washer and it was never broken, only had something lodged in the drain pipe. Which was great, he said he would return the drain and I'd be refunded. That was a month ago and I have yet to be refunded and despite my calls and attempts to resolve the fact I have not been refunded, I am just out the $150 bucks because at this point the stress and hassle of trying to get my money back from this company is outrageous and horrible. So despite the fact that they managed the repair...the whole process was obnoxious not being able to speak to a human - AI could only assist so far and it was not far enough to handle the situation. I will not be using this company again because they make you pay up front even before the service is completed and then heaven forbid the part isn't even needed, you can't get your money back

Do not use this service! It is a total scam. Vincent was so belligerent that I couldn't wait until he left. Charged $148.73 to tell me I needed a new compressor and that he couldn't get one- after only a few minutes. It's not just that, he didn't want to give me the part number and model number for me to research myself. He made even paying a challenge... You basically can't use check unless you sign some app. And to use credit he can't handle the info and must be done by phone... Its not just the process though it's his attitude about not communicating well or nicely about it. He also almost knocked over a bunch of bottles on a cupboard and really didn't care.

Yes I had a horrible experience with the company because I was told when the service was completed I owed nothing but in all my washer was finally fixed after 3 visits and after the washer was fixed my pipes broke and caused a huge leak in and all over my new shower wall and my laundry room floor and hallway and they made me wait until 3 pm the next day to send someone to tell me I owe after an unacceptable mess the repair man caused in my house now I owe and I have to wait for my homeowner insurance to come and fix their mess they left here at my house when I was told by 4 different employees that we don’t owe because we encountered problems with them attending to our washer problem even when I purchased the plan they told me I only owed 150 and I had a check ready to pay and they told me I owe nothing because it’s covered by the warranty I purchased.

I purchased a repair plan through LG premium care after my geek squad plan ended. I called six different phone numbers before I was actually able to speak to a person. At first, they couldn't find me even though I gave them my receipt number when I purchased it. I was transferred another three times. They may be do a virtual image of the problem with the dryer, so a tech could see that there was an issue. Finally, they schedule an appointment. That appointment had to be moved because they needed to order the parts. In order for them to be there before the technician comes to fix the dryer. The day the technician is to arrive they give me a window from 8am-5pm. They have a link that you click, and it gives you a more "accurate timeframe". It said the technician would arrive between 7:41am and 8:41am. Turns out it was eleven o'clock before they even updated the link. Now it says that the repairman would get there around 1:43pm. So the repairman calls me on the way and says who he is, and that he is coming to fix the washer. I said, no, it's the dryer, not the washer. He says, well, it says washer, I said, but if you look further, it lists the model number for the dryer and I have the dryer pieces already. So he calls the company and calls me back and says he is still on his way. So he arrives closer to 2pm. He comes in smelling like smoke so much so that it was triggering me to cough. He quickly takes the dryer apart and replaces the belt, and I believe a pulley. I ask him if I can vacuum up the lint.That is in the inside of the dryer. While I do that, he leaves and goes out to smoke again! He didn't ask if that would bother me or anything. I go out and let him know i'm done vacuuming. He closes up the dryer, runs it for a minute and says it's good and leaves that quickly. So while he is in the driveway, I continue to run it to make sure it's working properly. I realize it's making a noise that it did not make prior to being "fixed". I run out and I tell the technician that it's making a new sound. So he gets out of his truck begrudgingly, and listens to see if he can hear it. He looks at me and says" it sounds better than most of the dryers I fix". I made it clear that I don't care about other dryers. I just want mine to sound like it did before it needed to be repaired. I said it kind of sounds like grinding, we're rubbing. He says that the sound has nothing to do with the dryer, not running correctly and that the warranty doesn't cover that. He completely dismissed me! I'm so angry that it. It took so much effort to get ahold of someone and actually have a repair man come out, to just be dismissed. I was worried that now there's gonna be a new issue, but I keep calling sears, and no one answers. I'm so disgusted.I never had this issue before with geek Squad. I only bought this warranty because it was offered to me by LG after my other warranty ran out.

Complete joke of a company, sat here all day waiting for someone to call. I even called and confirmed my appointment. no one even showed or called, call someone else. You can call in and you get the bot, no customer service option to speak to a human