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3975 Columbia Ave Reviews
Read reviews from customers who used our services at 3975 Columbia Ave
Total reviews
192
Average Rating
4.5/5
Hope K,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1775170585994
danny R,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1718676501902
Douglas talked to us before he came, gave us good details regarding the service, and we were pleased that he was upfront with us regarding the inability to find parts for that model, etc.
Cyndi J,
Customer service response - Thank you for recognizing Douglas's commitment to honest communication. We're glad to hear you appreciated being informed about the parts situation.
Sears Home Services on 1716882327792
Professional once he was there
hoopty O,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears !
Sears Home Services on 1697284800000
Tech seems knowledgeable, however the issue puzzles him and is not yet resolved.
Dean M,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1697284800000
Vincent, the service technician, did a fine job at the maintenance appt. for my refrigerator. I do think it’s unreasonable for Sears to ask their customers to be at home all day, from 8 AM-5 PM, when the technician can’t arrive until late afternoon. Most companies gives a 4 hour window, when setting up appoints for service, maintenance or repair. Sears needs to do that too!
Debbie M,
Mike was very nice, but didn't seem very familiar with my model fridge. He definitely didn't know how to replace the water filter spring mechanism, so it took him a bit. Also, when removing the auto temperature control drawer, the electronic cable wasn't reconnected generating a t5 error, causing him to remove the drawers multiple times. So far, the water filter seems to be good. We will continue to monitor the auto temperature control. Thx
Bob D,
Customer service response - We apologize for the difficulties with the repair process, Bob. Thank you for your feedback, and we're glad to hear the water filter is working well so far.
Sears Home Services on 1782263865387
Porter H,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1772068435212
Repair person was wonderful! Automated system for scheduling is terrible. Impossible to get a person on the phone. Appointments rescheduled without a reason provided. Took 3 weeks to finally be repaired!!
Stephanie C,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697284800000
It took 6 appointments to repair the dryer. One when a person came and assessed and ordered the part needed. An appointment was then scheduled to have the part installed and I waited from 8:00 am to 5:00pm and only at 5:20pm did I get a text message nobody was coming and I needed to schedule another appointment. It was now a third time and a person came and replaced the bad part and said now a different part needed to be ordered as a dryer was making an entirely new noise that it never did before. Now a fourth appointment was scheduled and again I waited from 8:00 AM to 5:00 PM and nobody showed up and at 5:15 PM was informed nobody was coming that day, so this is the second time that I had to take off work and missed an entire day and nobody showed up and they did not communicate at all until after 5:00 PM. Finally today somebody came and actually decided to show up and they replaced the part and for now everything seems good. The total lack of customer service and lack of communication on behalf of Sears is unacceptable. It is the worst customer service experience I have ever had to deal with in my life.
Zachary S,
