3975 Columbia Ave Reviews

Service tech was fantastic. However, the company overall does not communicate well. My original appointment was canceled. They didn’t tell me and left me hanging all day long. They did come out a few days later. Had to order parts for my repair and on the day were supposed to come out to fix my oven again they canceled without telling me and I wasted a whole day. They give you a window of time (8am-3pm) and never showed up during that window and it was well after the window that they finally text to tell you that are not coming out. When you call them, you just get an automated system so you can’t even get a status. They need much better communication. I would not recommend them if you’re looking to make sure they are going to come. But as I stated, the service tech really seemed to know his stuff it was very friendly and courteous.

The technician seemed knowledgeable. He was respectful to our home. However, he was condescending to our issue that has been reoccurring since we have had the refrigerator. This is the 5th time someone has been out for this problem. We know about the recall for this appliance and it's various issues. The last 2 times the technician said it may or may not fix the problem (it didn't). He dismissed our concerns and treated us as if we were some common uneducated customer that didn't understand what we were talking about. We will be reaching back out if this does not fix the issue.

In time and friendly but workmanship is very unprofessional. Left things dirty and we dont think he really knew what he was doing. Acted very frustrated and cursing, slamming things around. We want the GE people back - our same guy always came AND he knew how to work on ALL the appliances.

I set up appointment online. Service scheduled for about two days from window of 8am to 5 pm. Technician showed up during last hour of window. Came in looked at refrigerator and said “ we don’t service these”. Called his manager and related that someone would get in touch with me to schedule a GE technician. Simple question. If they model and serial number was already know like on contract, online schedule, why waste my and the techs time. Finally, after online chat and getting hold of live person in customer service am told they can’t find anyone local to service and will reimburse me for a replacement. Ok we will see ! And by the way many GE service places in central PA. Don’t understand!!! Can’t rate until I see the outcome, but pretty disorganized.

Called in a request for repair of door which would flop open. Fixed the door but also replaced the motor housing (said it was leaking, but we saw no evidence of that) which took much longer. Then after replacing the motor housing, it was dysfunctional, and he said it needs replaced. I believe he broke something that didn’t NEED fixed, and that your company owes us a new dishwasher.

After two months of waiting for the appliance to be repaired it still isnt. And after my last appointment I requested a new vendor from AHS. Two months and five visits and nothing that is why its 1 star

He left, I started a load of wash and machine is still having the same problem. Not happy!

Sears Home Service is terrible to work with. It is impossible to reach a person. They canceled my service appt on the day of the appointment twice now and the only option for a rescheduled appointment it 12 days. It has been 30 days since I scheduled and my parts have been at my home for a week and they will not come back for 2 more weeks. Do not recommend at all

After five visits to my home my dryer STILL DOESNT work!!!!!