3975 Columbia Ave Reviews

Place is a scam, never even fixed anything but took money from me. Place doesn’t even exist, it’s a U-Haul storage facility. My tenants need the washing machine serviced and they refuse to show up. Scheduled twice and nothing. I have call and text message proof. I will dispute this company for fraudulent charges. Today’s date is 02/11. Had them come service originally on 02/02. Nobody came. 02/11, rescheduled another one, giving benefit of the doubt, they canceled last minute. Unprofessional. Took my money though.

Vincent was rude and provided horrible service- didn’t fix the problem. Unwilling to do his job. Do not recommend sears because this man should not be providing services to anyone.

Tech came out the first time. Pretty quick diagnosis. Both GE dishwasher arms needed replaced. He proceeded to Tell me he was going to wait around because his boss was cutting hours and he didn’t want to lose money. Received parts a few days later same tech comes out, 40 min late and then calls to tell us he can’t find parking due to snow. Suggested we move our car from driveway so he could park! Absolutely not. Once he parks on the street he comes in dragging tons of dirt and salt all over my floor. Never put shoe protectors on. Realizes HE ordered wrong parts and then tells us he will Come back out 26 days later to install correct part. I asked for number to call and he refused to give me contact info. The worst tech I’ve had come out. He was so lazy and everything's was an inconvenience for him! He should be fired. Not only did he waste the companies time but ordered wrong parts and no Respect for my home!!

The gentleman set in the truck on the phone for 25 mins after arriving at my home. Sat in the floor in front of the dishwasher texting on the phone: was in my adjoining room, hearing text clicking. Walked in tech started fubbling. Then stated he had to get a part of the truck, sat in the back of truck. I looked on as he texted for 20 mins. Comes in outs the rack back in. I was mortified beginning to think; is this a true service contractor!! I begin to ask, what company are you from again. Drilled the grill back on and said ok. When asked what was wrong, tech gave me a blank stare. Said oh multiple things. When asked like what. Motor or?? He replied yes. That’s it. Went and told warranty company my dishwasher wasn’t working due to pest. I don’t have any pest in my home. He never got of the phone long enough to assess the issue!!🥴..Very disappointing

Booked through sears home services waited all day, no show, no text, no call, no common courtesy. Confirmed appt. after window passed and they said tech would call but that was just another deception.

Horrible experience customer service is not helpful wasted my entire day waiting for them and they never showed. Do not use!!!

Vincent was knowledgeable and helpful. Disappointed in the fact we were given a 10% coupon from SEARS for a Kenmore refrigerator that expires in 30 days however there are no Kenmore refrigerators on Sears website and it's very disappointing that it's only on Kenmore appliances. Also disappointed in making the appointment because they only want to sell warranties and they read from a script. We had requested a later day appointment and were told that it was noted however it was not lucky for us we were available when the tech called. Disappointed all around EXCEPT for Vincent's services. Vincent gets 5 stars... Sears zero.

Our home warranty contracted Sears home repair to fix our dryer. The day of our scheduled appointment, they called and said they had to reschedule. They rescheduled for the following and never showed up or called. When we called then, we couldn't get through to a representative. We called our home warranty who advised that sears was not answering their emails or communications either and that they had no clue why they just didn't show up. Sears finally called a day later and said they can't come out for another week least. We could also hear them talking to friends in the background. The whole situation has been extremely unprofessional.