528 W Plank Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Curt Z
Jim did a great job assessing the issue with our refrigerator. Very informative, professional, and helpful in explaining what we should do.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Jim provided informative and professional service while helping you with your refrigerator issue.
Sears Home Services on August 27, 2024
S T
Technician timely, pleasant and knowledgeable. Very satisfied with the service provided
Customer service response - Thank you for your kind words regarding our technician's punctuality, pleasant demeanor, and expertise. We're thrilled you're satisfied with the service provided.
Sears Home Services on August 08, 2024
Paul J
Explained everything that needed done. Was very knowledgeable and courteous. Excellent job.
Customer service response - Thank you for recognizing our commitment to knowledgeable and courteous service. We're thrilled to hear you're satisfied with the job done!
Sears Home Services on July 31, 2024
chelsey B
After several repairmen coming here to fix my washer, finally Bob came yesterday and knew exactly what to do. He even stayed while I did a quick wash to make sure the washer was working properly. Severly repairmen did something on my washer that didn't work, more parts were ordered and came in but on the day that part was to be put in, no one came. I called the repairman and he left a message that he was NOT scheduled to come. And then got an email saying it was rescheduled, but after opening the email and click on the site, it said it was CANCELED. Had to put in a new claim in order for Bob to come, which he installed the new part and knew exactly what he was doing. Advice to Assurant and A&E needs to revise their software because there is a lot of things wrong with it. Never had a problem with service when Platinum came here to repair my major appliances. This repair service started on June 18 and finally was corrected on July 19. That is not acceptable at all. But thanks to Bob everything is working fine now. 5 STARS TO BOB zero stars on Assurant and the lack of service.
Customer service response - We apologize for the frustrations caused by scheduling issues and delays, but we're thrilled to hear Bob resolved everything satisfactorily. Thank you for your patience and the feedback, which we will use to improve our service.
Sears Home Services on July 20, 2024
Deryl A
Great technician great service
Customer service response - Thank you for your kind words! We're thrilled to hear you are satisfied with our technician and service.
Sears Home Services on July 15, 2024
Teddy D
Paul was patient and explained what my trouble was. Great guy for customer service!
Customer service response - Thank you for recognizing Paul's patience and excellent customer service. We're glad he could help explain the issue clearly!
Sears Home Services on June 23, 2024
Bob C
Outstanding Service Professional
Customer service response - Thank you for recognizing our dedication to outstanding service. We're thrilled to hear you had a great experience!
Sears Home Services on June 21, 2024
Mark Y
Good technician. Friendly and professional.
Customer service response - Thank you for your kind words about our technician. We're thrilled to hear about your positive experience!
Sears Home Services on June 21, 2024
Lynette B
Technician very professional and did a great job. My only concern is that I was originally given June 12 as the date ( and I have text message to prove) and I called late yesterday when no one had yet come and was informed date had been changed to today. I should have been informed. Also, I had given my cell phone as the contact number and clearly my home phone number is what was provided to the technician. I never gave that number to use. So please in the future give correct information
Customer service response - We appreciate your feedback on the professionalism and quality of work done by our technician. We apologize for the confusion regarding the appointment date and the mix-up with your contact information; we'll ensure better communication in the future.
Sears Home Services on June 13, 2024
Dennis R
The technician. was very prompt and knowledgeable. Would highly recommend him
Customer service response - Thank you for your kind words and the recommendation! We're glad Paul was able to help efficiently.
Sears Home Services on June 03, 2024
