528 W Plank Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ed B
Customer service response - A big thank you, Ed, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 20, 2024
Jill M
Bob showed up right on time. Very professional and nice. Explained everything to me so I could make a decision about how to proceed. Would use again.
Customer service response - We're thrilled to hear that Bob provided excellent service and clear explanations. Thank you for choosing us and looking forward to serving you again!
Sears Home Services on March 20, 2024
Pamela F
Bernard was great, he was efficient and took the time to correct a problem as well as making the repair that we called about originally.
Customer service response - Thank you for leaving a review and acknowledging Bernard's efficient and thorough service. We appreciate your feedback and are glad to hear that he was able to address both the initial problem and any additional concerns. Thank you for choosing our sears appliance repair .
Sears Home Services on February 07, 2024
Karen S
Excellent, polite, informed about the problem. Fixed it in short order. Thank you.
Customer service response - Thank you for your positive review! We're glad to hear that our team provided excellent, polite, and efficient service to fix your appliance problem. We appreciate your feedback!
Sears Home Services on February 06, 2024
Ed H
Great experience
Customer service response - Thank you for taking the time to leave a review! We are glad to hear that you had a great experience with Sears Appliance Repair. Your feedback is greatly appreciated!
Sears Home Services on February 06, 2024
Lar M
Bernie was excellent. Professional and efficient.
beth D
Beth D
The technicians were superb; however, the overall experience was less than terrible. I had to give them my dryer model number and they knew the problem was it wasn’t heating but they were not sent to the job with possible Parts to fix the problem. Instead, I had to wait another week while they mailed the part to me then sent another tech. He came installed the part. One load later, it wasn’t heating again. Another week, another tech, another order of parts and today-one month later another tech. Let’s hope this part is good. Definitely not a tech problem but a dispatch problem with the company!
Customer service response - We apologize for the trouble you've faced, Beth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 24, 2025
