528 W Plank Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ed H
Great experience
Customer service response - Thank you for taking the time to leave a review! We are glad to hear that you had a great experience with Sears Appliance Repair. Your feedback is greatly appreciated!
Sears Home Services on February 06, 2024
Lar M
Bernie was excellent. Professional and efficient.
beth D
Beth D
The technicians were superb; however, the overall experience was less than terrible. I had to give them my dryer model number and they knew the problem was it wasn’t heating but they were not sent to the job with possible Parts to fix the problem. Instead, I had to wait another week while they mailed the part to me then sent another tech. He came installed the part. One load later, it wasn’t heating again. Another week, another tech, another order of parts and today-one month later another tech. Let’s hope this part is good. Definitely not a tech problem but a dispatch problem with the company!
Customer service response - We apologize for the trouble you've faced, Beth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 24, 2025
