780 Rostraver Rd Reviews

Appointment was scheduled for the morning between eight and 12 but because of some electronic glitches technician did not arrive until 3 o’clock. He did find that the defrost drain tube was clogged as the main cause of water on the floor and reinstalled it. Unfortunately, the water leak continued because apparently he cracked the evaporator pan while installing the tube. He thought the leak was from a bad valve, but apparently not and now it will take another service call to fix it, which will be next week. I had to fight with the AI app to convince the next technician to bring an evaporator pan Fortunately, for the return trip, I should only be charged for the parts. Thank goodness I have another refrigerator. Update to the above review based on 6/27 return visit. technician arrived today and examined everything. Apparently the pan Is OK and the filter valve actually had a crack in it that we could not see originally .Somehow water that was still in the line despite water shut off, could still make it to the floor. Unusual set of circumstances, but finally resolved after a lot of of frustration. Still not happy with their AI but it turns out you actually can talk to a person if you go through the chat button

Washer stopped working just after technician left

The technician was wonderful. However, it took 3 appointments before someone actually showed up to do the repair. The first appointment diagnosed the issue and parts were ordered. An appointment was made and confirmed several times. Shortly before his arrival time, the appointment was cancelled. So an entire day was wasted for my critically ill husband who sat and waited all day. The appointment was rescheduled and again the same issue. Finally, today the technician came and performed the repair. I will give the technician that came today a 5star rating but the 2 before him….no way.

Dryer still dose not dry cloths Service tech didn’t look at ditigal board

Unfortunately the repairs were not correct. 4 days later refrigerator is at 55°. Needless to say, we were forced to purchase a new refrigerator to replace a 4 year old refrigerator. Highly disappointed.

I took off work tues thursday and today no showes all three times and asked to reschedule cant talk to human to save your life

Was not professional at all. Made fun of me for being short and I was laughed at by him and another guy that wasnt even supposed to be at my home. They claimed I couldn't see the vent in my wall to see the little bit of lent that was in there. I could see just fine. Im disabled I have a walker with a seat in my basement, he pulled it out and stated im old and lazy I need to sit down. Didn't ask me if he could sit on it. He didnt put it back. We tried wet clothes in the dryer they weren't dry all the way. He goes oh your dryer works just fine, you dont need these parts that were ordered from the tech from the last appointment. Tried my dryer this morning... SAME PROBLEMS- sensor time doesn't work, time dry has to be ran 2 or 3x at 1:39 hours for clothes to dry. So I have to put in another request thru my warranty company, but this time we won't be using sears for repair. 2 appointments and a no show appointment with them. Now I have to fit atleast 2 more appointments into my already busy schedule because people dont want to do their job right.

Had appointment scheduled for someone to look at my refrigerator. We were given a 1:00-5:00PM window & they would contact us when the technician was close . At 2:30 I receive an automated text that they need to reschedule due to "unforeseen staffing issues". Their next available day was 3 days out. Their AI scheduling system doesn't allow to speak to a real person.

The technician came when he was supposed to but my dryer only worked on one load now it will not turn on so it is not fixed.