780 Rostraver Rd Reviews

Had appointment scheduled for someone to look at my refrigerator. We were given a 1:00-5:00PM window & they would contact us when the technician was close . At 2:30 I receive an automated text that they need to reschedule due to "unforeseen staffing issues". Their next available day was 3 days out. Their AI scheduling system doesn't allow to speak to a real person.

The technician came when he was supposed to but my dryer only worked on one load now it will not turn on so it is not fixed.

Well they finally showed up today and hopefully stays fixed. Drew did a great job . You need to get rid of your AI and be table to talk to a real person. I will not renew my contract and have never had such a bad experience to get my repair scheduled and rescheduled so many times. Absolutely rediculas!

Scam they take your money and 8 minutes later they tell you they can't fix it

James H is a very nice guy ... but he didn't fix the problem - we STILL after 2 months have no usable refrigerator. The automated system from Sears Home Service is the WORST on our planet (worse than our government!). I've had six (6) cancellations and still cannot TRUST or RELY on Sears ... you take our money ($$$) and do not respond. Using an automated "AI" service is the WORST in the world. Trying to talk to a human about the REAL ISSUES is nearly impossible and results in multiple attempts with nothing but texts and hang ups. I will never recommend your products or support, and have already filed a complaint with the PA Attorneys General office formally asking for a resolution.

As others have stated. You just get strung along with these people. The tech came and did the diagnostics. It has been 4 weeks. The part has been sitting in the kitchen. Each time we have waited for the tech to come back and late evening the appointment gets canceled. When you call customer service they have no idea what is going on; they are located overseas. DO NOT USE THIS COMPANY.

Horrible service! Don’t waste your time or money. My dishwasher just got fixed today after 4.5 months. All of the parts sat in my kitchen for 3.5 months. They canceled and rescheduled my appointment 6+ times. I took off work multiple times just for them to cancel my apt the day of. They give you an 8-5:00 window with 15min call ahead so you have to be available the whole day. Customer service did nothing every time I called. Said they expedited my order and someone would call me and nobody ever did. They were sure to take my deductible right away though. Worst experience ever. It ended up just being a clog from its own little caps on some of the adjustable prongs. They didn’t even order those caps to replace them and my steel inside now has surface rust from water and moisture sitting in it for 4.5months. I soaked up all the water I could and left it popped open but there was water in the bottom I couldn’t get to.

fixed my oven but overcharged me by 240.00 for a part that cost 29.96 I know because I have the receipt what a ripoff and then they told me they would refund me and ghosted me and there is no number to call to address this matter I guess I will have to seek legal council

Tech was great. It was not Brent's fault. He ordered part with first visit. I rec'd part. But it was a refurbished part & missing a part, tech had to reorder. That part was wrong also. Called to let Sears know before tech was due to come back. Was told nothing they can do, tech has to take care of it. When tech arrived, canceled repair. Sears seems to have no idea how to run repair business.