780 Rostraver Rd Reviews

Appointment was scheduled for the morning between eight and 12 but because of some electronic glitches technician did not arrive until 3 o’clock. He did find that the defrost drain tube was clogged as the main cause of water on the floor and reinstalled it. Unfortunately, the water leak continued because apparently he cracked the evaporator pan while installing the tube. He thought the leak was from a bad valve, but apparently not and now it will take another service call to fix it, which will be next week. I had to fight with the AI app to convince the next technician to bring an evaporator pan Fortunately, for the return trip, I should only be charged for the parts. Thank goodness I have another refrigerator. Update to the above review based on 6/27 return visit. technician arrived today and examined everything. Apparently the pan Is OK and the filter valve actually had a crack in it that we could not see originally .Somehow water that was still in the line despite water shut off, could still make it to the floor. Unusual set of circumstances, but finally resolved after a lot of of frustration. Still not happy with their AI but it turns out you actually can talk to a person if you go through the chat button

Washer stopped working just after technician left

The technician was wonderful. However, it took 3 appointments before someone actually showed up to do the repair. The first appointment diagnosed the issue and parts were ordered. An appointment was made and confirmed several times. Shortly before his arrival time, the appointment was cancelled. So an entire day was wasted for my critically ill husband who sat and waited all day. The appointment was rescheduled and again the same issue. Finally, today the technician came and performed the repair. I will give the technician that came today a 5star rating but the 2 before him….no way.

Dryer still dose not dry cloths Service tech didn’t look at ditigal board

Unfortunately the repairs were not correct. 4 days later refrigerator is at 55°. Needless to say, we were forced to purchase a new refrigerator to replace a 4 year old refrigerator. Highly disappointed.

Ok called this company. 2 guys showed up to look at double oven. One guy was new with the company. The other guy thought he was a stand up comedian. No doubt they was not going to try to fix. Without any kind of testing (it is electric ovens) they claimed it would be electric boards and there is three in side and it would be $1000- $1500 to replace better off buying a new oven. So I wrote them the agreed amount of showing up and giving an estimate My nephew made a call to me more service and they told him it would be one of three things. He started and replaced a $50part first that was an over heat switch and fixed the double ovens. I would refer to the two repair guys as two of the three stooges!!

Tech showed up, ran diagnostic mode then proceeded to quote part prices at a 900% markup, in addition to $300 worth of labor for a fix I completed myself with a part that cost $18.98 that took 20 minutes to replace. Labor included removing 4 screws, unplugging the part, plugging the new part in, and replacing the 4 screws. Total quote for Sears to complete the repair was $605. The washing machine the quote was for is currently on sale for $499. Tech advised me to send the machine to a landfill and just buy a new one. I feel bad that the tech, who is only doing his job and following company policy, is put in such a ridiculous position that he had to state the above to me with a straight face. I've been super busy and decided I was willing to pay a reasonable price to take this repair off my todo list. Instead, I wasted the diagnostic fee and the time it took to have someone out, because the company i called apparently has no concept of reason. The entire experience was ridiculous, and I haven't any intention of ever using sears services again. Note: I chose 'service not listed' in the 'what services did you get' option because it doesn't listed 'screwed.'

I took off work tues thursday and today no showes all three times and asked to reschedule cant talk to human to save your life

Was not professional at all. Made fun of me for being short and I was laughed at by him and another guy that wasnt even supposed to be at my home. They claimed I couldn't see the vent in my wall to see the little bit of lent that was in there. I could see just fine. Im disabled I have a walker with a seat in my basement, he pulled it out and stated im old and lazy I need to sit down. Didn't ask me if he could sit on it. He didnt put it back. We tried wet clothes in the dryer they weren't dry all the way. He goes oh your dryer works just fine, you dont need these parts that were ordered from the tech from the last appointment. Tried my dryer this morning... SAME PROBLEMS- sensor time doesn't work, time dry has to be ran 2 or 3x at 1:39 hours for clothes to dry. So I have to put in another request thru my warranty company, but this time we won't be using sears for repair. 2 appointments and a no show appointment with them. Now I have to fit atleast 2 more appointments into my already busy schedule because people dont want to do their job right.