Appointment Lookup
802-552-4364
11800 SE 82nd Ave Reviews
Read reviews from customers who used our services at 11800 SE 82nd Ave
Total reviews
281
Average Rating
4.3/5
Initial problem was fixed, but the technician did not want to fix something else I pointed out to him. He said “I didn’t come for this”, and gave up when I asked if he could also fix something in the upper rack. I am happy that he fixed the problem we scheduled an appointment for, but I wouldn’t say he went above and beyond.
Ioana G,
Customer service response - Thank you for the 5-star review, Ioana! We're glad to hear you found our service nice, polite, and informative.
Sears Home Services on 1737934858228
Benjamin did a fine job of diagnosing the problem with our refrigerator, ordering the necessary part and installing that fix. Everything is working fine now.
Dave D,
Customer service response - Thank you for your feedback, Dave. We're glad to hear Benjamin successfully diagnosed and fixed your refrigerator issue!
Sears Home Services on 1735871111268
Thank you for fixing my washer do appreciate it.
Sandy G,
Customer service response - Thank you for your feedback, Sandy. We're glad to hear your washer is fixed and appreciate your support!
Sears Home Services on 1730387045931
Amazing technician, problem resolved in 30 mins, but wait time to get the appointment is sooooo long!!
Arvind A,
Customer service response - Thank you for your feedback, Arvind. We're glad to hear the technician resolved your issue quickly, and we apologize for the long wait time for the appointment.
Sears Home Services on 1723772098242
Time of arrival was not accurate and the technician did not provide an Accurate update when he called. Other problems were not the technician’s fault but the whole process of scheduling and getting pricing and availability information was ridiculous.
Paul N,
Customer service response - We apologize for the scheduling and communication issues, Paul. We appreciate your feedback to help us improve our process.
Sears Home Services on 1753405920906
My technician, Jay, was great, but the process of actually getting him here to install the part has been a nightmare, with my appointment being canceled and rescheduled 6 times over a 2 week period.
Sylvia D,
Customer service response - We apologize for the scheduling issues, Sylvia. We're glad Jay provided great service, and we appreciate your feedback to help us improve our process.
Sears Home Services on 1752454182245
Called to find parts for a dryer. Very helpful on the phone but was told they had no store locations to pick up parts from. Parts can only be shipped to your house with a week to 2 week ship time. Maps should update this as maps shows the physical store location as being open.
Steven D,
Customer service response - Thank you for pointing out the discrepancy regarding our store locations and for recognizing the helpfulness of our staff over the phone. We apologize for any inconvenience and are working to update our Maps listing to better reflect our current service options.
Sears Home Services on 1721047982509
After no-showing the first two appointments, our technician did finally show up and repair our fridge.
Jess P,
Customer service response - We sincerely apologize for the missed appointments and are glad to hear your fridge was repaired. Thank you for your patience and feedback.
Sears Home Services on 1718932802256
the dishwasher is not fixed how do I contact you again
Philip S,
Customer service response - We apologize for the trouble you've faced, Philip. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756778605200
He was fast in the repair but not very helpful in answering my questions. My LG ice maker was not making ice. He told me it should drop ice every 3 hours. He left at around 2 and not one cube and it's 11:45 pm now. Nothing was resolved. I would like a call and a different tech to fix this issue. The bill was paid and nothing resolved.
Debbie W,
Customer service response - We apologize for the trouble you've faced, Debbie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752195144242
