400 N East Circle Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ana B
Raymond C
Great job fixing the dishwasher and diagnosing the fridge. I wish they left me a detailed list of repairs needed and what damages were done.
Customer service response - Thank you for your feedback, Raymond! We're glad to hear the dishwasher was fixed and the fridge diagnosed. We'll work on providing more detailed repair information in the future.
Sears Home Services on February 05, 2025
Darrell P
I was a bit concerned that he had to call someone else to ask where the parts went and how did the cook top raise. Not questions I would expect from trained repair technicians.
Customer service response - We apologize for any concern caused during your repair service, and we appreciate your patience as we strive for continuous improvement. Thank you for your feedback.
Sears Home Services on May 28, 2024
Tom L
It only took 3 months to fix.
Arthur L
Prepaid for my refrigerator door repair and scheduled the follow-up appointment at the time of my prepayment. The Sears company cancelled at 3pm on the very day they were supposed to show up. The Sears repair company offered to come the following week, then called to offer a sooner date, which I accepted. On that sooner date at 1pm, the repair person had not shown up and his phone was not answering any calls but was taking messages. I left a message that if he didn’t show up on that day, I was going to cancel the work order, demand a refund of my prepayment, and do the work myself. He showed up 30 minutes later and did the work in 1 hour or by 230pm. He told me he had 3 more appointments before 5pm. I suspect the Sears people overbook and make a judgement as to who to delay when they are overbooked. I suspect that if you prepay, you become the first on the list to be pushed back because you have already paid them.
Customer service response - We apologize for the scheduling issues and inconvenience, Arthur. We appreciate your feedback and will work to improve our scheduling and communication.
Sears Home Services on November 06, 2024
Alptuğ S
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on October 13, 2024
David S
The technician was fast at the repair , and courteous.
Customer service response - Thank you for acknowledging our technician's speed and courteousness. We're glad you had a positive experience.
Sears Home Services on March 26, 2024
Wendell A
The repair person was very friendly. However , my icemaker still does not ooerate
Customer service response - We apologize for the trouble you've faced, Wendell. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 30, 2025
Maritza T
I don’t appreciate my appointments being canceled. Please put it together and make appointments that you are able to attend. Also letting me know that they will arrive between 8am-5 and cancel at 4:54, not good at all
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 27, 2025
Sarah M
Scheduled for repair and was cancelled on the day of service 4 times!! Finally showed up on the 5th day it was “rescheduled” and over a MONTH without a working range. Would NEVER recommend this company if you needed reliable service. If you don’t care about your time or use of an appliance then go for it.
Customer service response - We apologize for the trouble you've faced, Sarah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 22, 2024
