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2323-2327 N Harrison Ave Reviews
Read reviews from customers who used our services at 2323-2327 N Harrison Ave
Total reviews
88
Average Rating
4.3/5
Took him three trips to fix it, but not sure how much of that was his fault. Turned out to be the mother board and a capacitor both. I was left with an extra lock mechanism that was unreasonable, that's a plus.
Mike B,
Customer service response - Thank you for your 4-star review, Mike! We're glad the issue was resolved, and appreciate your understanding throughout the process. If you need further assistance, feel free to reach out.
Sears Home Services on 1749006670694
Joseph was very kind and courteous, he checked my washing machine and of course it didn't make the noise so he didn't work on or replace anything. My charge was $129 instead of $119 for some reason. He thinks it might be a spring catching, but he didn't have one with him. I had previously told them it was making a bad noise and had added my model # and serial #.
Linda W,
Customer service response - Thank you for acknowledging Joseph's kindness and courtesy, Linda. We apologize for the pricing discrepancy and any inconvenience caused, and we appreciate your feedback as we work to improve our service.
Sears Home Services on 1724208554421
The Tech was pleasant & informative. Wish I could say the same about your AI system & major inconveniences of trying to reach scheduling department
Terry C,
Customer service response - Thank you for acknowledging our tech's professionalism and sharing your feedback on our system and scheduling process. We are actively working on improving this to serve you better.
Sears Home Services on 1721275566638
He was a very nice man but we did not get our dryer fixed or our washer.
Julie W,
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745535860874
Gloria Y,
Customer service response - Gloria, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1716258323682
Harold did not finish his job. We are very disappointed in his work.
Tom S,
Customer service response - We apologize for the trouble you've faced, Tom. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777248994888
Didn’t attempt to solve issues. I won’t make this mistake again.
Leslie A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762390839497
Will never use this service again. The “repair” they did on my dishwasher lasted 1 week past their 30 day guarantee. The repair consisted of them just hooking back up the parts we removed to self inspect. 1 hour of their time was $322. Could’ve bought a new dishwasher. Plus you can’t hardly find a phone number that will let you speak to someone and even when you do they can’t do anything to help besides schedule you another appointment. DO NOT USE!
Mandy M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761612297869
Problem was not fixed ,did not show up on time
boomboomf1,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755462681687
Was rescheduled 3 times, my repairs took over 2 months. The first technicians assessment was wrong, he had the parts to do the repair WEEKS AGO! Very poor handling of scheduling.
Ronnie R,
Customer service response - We apologize for the trouble you've faced, Ronnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753230399285
