2323-2327 N Harrison Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda W
Joseph was very kind and courteous, he checked my washing machine and of course it didn't make the noise so he didn't work on or replace anything. My charge was $129 instead of $119 for some reason. He thinks it might be a spring catching, but he didn't have one with him. I had previously told them it was making a bad noise and had added my model # and serial #.
Customer service response - Thank you for acknowledging Joseph's kindness and courtesy, Linda. We apologize for the pricing discrepancy and any inconvenience caused, and we appreciate your feedback as we work to improve our service.
Sears Home Services on August 20, 2024
Terry C
The Tech was pleasant & informative. Wish I could say the same about your AI system & major inconveniences of trying to reach scheduling department
Customer service response - Thank you for acknowledging our tech's professionalism and sharing your feedback on our system and scheduling process. We are actively working on improving this to serve you better.
Sears Home Services on July 17, 2024
Julie W
He was a very nice man but we did not get our dryer fixed or our washer.
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 24, 2025
Gloria Y
Customer service response - Gloria, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on May 20, 2024
Melanie C
The day after scheduling we noticed an old address and called in updating the address to the correct one and verified the contact number was correct. The day of service we were never contacted. Our equipment is still not working.
Customer service response - We apologize for the trouble you've faced, Melanie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 19, 2025
Jeremiah L
Has not shown up
Customer service response - We're really sorry to hear about your experience, Jeremiah. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on November 18, 2024
L. A
If i could give negative stars I would. Service material & labor charges are VERY overinflated, the tech flat out lied to get me to sign up for the Sears home warranty & then they charged me $175 to cancel it a few months later (also expensive at $49.99 per month). Contacting Sears home services resulted in discovering the fraud their tech perpetrated in my case. DO NOT trust this company!!!! 10/19/24 update after (and answer to) company response: I have contacted your company multiple times and have spent a couple of hours on the phone being transferred to multiple people with NO HELP whatsoever. All of this accomplished BEFORE I wrote this review to warn people to NOT subscribe to or fall for this home warranty bad practices. There is now a BBB complaint filed.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 17, 2024
Twisted U
Their ability to communicate with the customer n regards to what is actually needed is inadequate. They knew exactly what was wrong with our dishwasher and still showed up empty handed and were unable to do anything to address the issue. We were rescheduled 5 times, 5 days of work missed ($1000) and when they finally did show up nothing was even done. I would not recommend this company or LoWes Protection Plans to anyone
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
Mike J
I have Choice Home Warranty and they chose Sears for the repair of my AC unit. After waiting 2 weeks and the technician shows up and since he was to large to enter my attic said they would need to send someone else and charged us the $85 company and left with no repairs or diagnoses .
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 17, 2024
Tommy K
No one ever showed up and when you call you can never talk to a human poor customer service will never buy a Hotpoint again
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
