1601 S Wood Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rachel
Customer service response - A big thank you, Rachel, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
steven S
After numerous attempts to fix my dryer, 4 days waisted waiting. Two no show, and two drive by say I'm not home. Two computer boards, a moisture censor changed, I think it may be fixed. Just did some laundry. IT IS STILL NOT WORKING PROPERLY.
Customer service response - We apologize for the inconvenience you experienced with our service. Thank you for bringing this to our attention, we will work on improving our appointment scheduling and communication for a better customer experience.
Sears Home Services on March 04, 2024
Sonya H
Kevin quickly diagnosed our dishwasher issue and returned to repair it shortly after we received the parts. He was knowledgeable, professional and courteous. He kept me updated on arrival time with over one hour advanced notice. The Sears app also allowed me to track estimated arrival time.
Customer service response - Thank you for taking the time to leave a detailed review of your experience with Sears Appliance Repair. We appreciate your kind words regarding Kevin's knowledge, professionalism, and courtesy. We are glad that he was able to keep you updated on his arrival time and that you found the Sears app helpful in tracking the estimated arrival time. Thank you again for your feedback.
Sears Home Services on January 25, 2024
Rose C
Kevin was very friendly and professional, and quickly found the problem and completed the repair. I am a satisfied customer.
Shawn D
Very professional, courteous and knowledgeable. Appreciated the call that he was on his way as well as his willingness to explain things and take care of the details regarding my home warranty.
Yvonne A
Very good experience. The technician was very knowledgeable and got the job done in a timely manner.
Dolores W
lynne D
Customer service response - Thank you for the 4-star rating, lynne! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on August 27, 2024
Misty R
Customer service response - Misty, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on July 15, 2024
James R
They have been here 3 times in the last month, and today they put on new parts, I washed a small load and machine started knocking load on rinse cycle, same thing it was originally repaired for, I am frustrated. I have been taking clothes to laundry for a month! I feel like there should be a new machine installed! I have paid uall over 6000 $ in warranty $ last year alone! I don't think they know how to fix the machine .
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 07, 2024
