1601 S Wood Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sonya H
Kevin quickly diagnosed our dishwasher issue and returned to repair it shortly after we received the parts. He was knowledgeable, professional and courteous. He kept me updated on arrival time with over one hour advanced notice. The Sears app also allowed me to track estimated arrival time.
Customer service response - Thank you for taking the time to leave a detailed review of your experience with Sears Appliance Repair. We appreciate your kind words regarding Kevin's knowledge, professionalism, and courtesy. We are glad that he was able to keep you updated on his arrival time and that you found the Sears app helpful in tracking the estimated arrival time. Thank you again for your feedback.
Sears Home Services on January 25, 2024
Rose C
Kevin was very friendly and professional, and quickly found the problem and completed the repair. I am a satisfied customer.
Shawn D
Very professional, courteous and knowledgeable. Appreciated the call that he was on his way as well as his willingness to explain things and take care of the details regarding my home warranty.
Yvonne A
Very good experience. The technician was very knowledgeable and got the job done in a timely manner.
Dolores W
lynne D
Customer service response - Thank you for the 4-star rating, lynne! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on August 27, 2024
Misty R
Customer service response - Misty, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on July 15, 2024
James R
They have been here 3 times in the last month, and today they put on new parts, I washed a small load and machine started knocking load on rinse cycle, same thing it was originally repaired for, I am frustrated. I have been taking clothes to laundry for a month! I feel like there should be a new machine installed! I have paid uall over 6000 $ in warranty $ last year alone! I don't think they know how to fix the machine .
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 07, 2024
breanna W
We bought our dishwasher in November of 23 for our new house and just tried to use it for the first time last week and it was throwing a water error code, I made a claim with the phone number lowe's gave me and the technician came to look at the dishwasher yesterday and said he fixed the problem and ran it before he left. It ran for that one cycle and I tried to use it that same night and it was still throwing the same error code. My husband checked all the wires that the technician fixed yesterday and had to rewire them because they were not wired tight enough, we tried to run the dishwasher after that and its still throwing the same error code. Lowes tells me i have to file another claim and have another technician come look at it and if they say they cannot repair it then i will be given an RA number for a replacement. This dishwasher is brand new and has caused us nothing but problems since installing the machine.
Customer service response - Thank you for taking the time to bring this to our attention, breanna. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 28, 2024
