1601 S Wood Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
breanna W
We bought our dishwasher in November of 23 for our new house and just tried to use it for the first time last week and it was throwing a water error code, I made a claim with the phone number lowe's gave me and the technician came to look at the dishwasher yesterday and said he fixed the problem and ran it before he left. It ran for that one cycle and I tried to use it that same night and it was still throwing the same error code. My husband checked all the wires that the technician fixed yesterday and had to rewire them because they were not wired tight enough, we tried to run the dishwasher after that and its still throwing the same error code. Lowes tells me i have to file another claim and have another technician come look at it and if they say they cannot repair it then i will be given an RA number for a replacement. This dishwasher is brand new and has caused us nothing but problems since installing the machine.
Customer service response - Thank you for taking the time to bring this to our attention, breanna. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 28, 2024