3001 N Highway 81 Reviews
Showing most recent reviews from verified customers of Sears Home Services
SBS S
Brian is personable, polite, & very knowledgeable. He’s the role model for a superb repair technician.
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 23, 2024
Michelle O
Got the job done!
Customer service response - Thank you for your review, Michelle! We're glad to hear the job was completed to your satisfaction.
Sears Home Services on November 14, 2024
Lindsey D
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on August 08, 2024
Deddra S
Polite though patient explained things hope I need help and come back
Customer service response - Thank you for acknowledging our politeness and patience in explaining things. We're here to help whenever you need us again.
Sears Home Services on August 01, 2024
Rhonda C
Very helpful, and friendly.
Customer service response - Thank you for your kind words! We're thrilled to hear you found our service helpful and friendly.
Sears Home Services on June 03, 2024
andy C
In and out Fast, Showed me what the issue was.
Customer service response - We appreciate your feedback and are glad to hear that our expertise and fast response time met your satisfaction. Thank you for choosing us for your appliance repair needs.
Sears Home Services on March 17, 2024
Renee S
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 13, 2024
Kelly S
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 12, 2024
Becky B
technician arrived on time & diagnosed need for part. He could not reach warranty co. by phone, told me it was after 5 o'clock and they were closed. Then he told me to call them and give them the part # to order. No phone number. It was not my job to order the part. Went on website to try and order part, but was told my claim was closed and had to start another claim. Very unprofessional handling of first claim. Not happy at all.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 24, 2024
GK E
I’ve been dealing with the same technician since 9/2/2024 - parts have been ordered 3 times, 2 of them was the same part (shipped at different times) the technician did not replace 2 out of 3 parts. He was very rude, acted like he knew it all. He never ran the dishwasher to see if the HE code was still going to appear. He has closed my tickets and reported back to the Lowe’s protection company that the dishwasher was fixed. Today is 9/27/2024 and my dishwasher is still NOT fixed. I have filled a complaint on the technician. I would NOT recommend them. The company they sent out was A&E through Sears.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 29, 2024
