2100 Niles Courtland Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael S
We've had the pleasure of working with Neil Pryor from Sears twice over the past two years, both times for circuit board issues. Neil is knowledgeable and personable. The most recent experience required some extra attention when a properly labeled replacement part turned out to be improperly packaged from the factory. As a result, Neil was required to return twice in order to complete the repair, and we couldn't be happier for the quality of service he provided. Our washer is working now, for the first time in two weeks. I've never been so happy to do laundry. When our second board failed, after a couple of years, we didn't think twice about calling Sears. After this experience, we can say that, if it happens again, I know who to call. Our thanks to Neil in making a problem into a enjoyable experience. Mike S.
Customer service response - Thank you for your kind words, Michael! We're delighted to hear Neil provided knowledgeable and personable service, and we're glad your washer is back in working order.
Sears Home Services on July 10, 2025
James C
Our service technician did a great job. Very thorough and organized. Give the man a raise!!
Customer service response - Thank you for your feedback, James! We're glad to hear our technician did a thorough and organized job.
Sears Home Services on June 17, 2025
Bruce M
Courteous and informative, a good representative
Customer service response - Thank you for your feedback, Bruce! We're glad to hear our technician was courteous and informative.
Sears Home Services on June 17, 2025
brenda B
Customer service response - Thank you so much for the 5-star rating, Brenda! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on June 12, 2025
David D
Smooth and easy
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 09, 2025
Catherine J
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 02, 2025
Denise N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 01, 2025
Barbara S
Larry was friendly, kind, knowledgeable, informative, understanding. Nice to talk to. So very happy with the outcome. 😁
Customer service response - Thank you for your kind words, Barbara! We're delighted to hear that Larry provided friendly and knowledgeable service, and that you're happy with the outcome.
Sears Home Services on May 20, 2025
Tim J
Friendly and knowledgeable
Customer service response - Thank you for your feedback, Tim! We're glad to hear our technician was friendly and knowledgeable.
Sears Home Services on May 20, 2025
Leslie C
The technician didn't give me the best news (the replacement part cost more than I cared to spend), so I'm buying a new refrigerator instead, but he was professional and courteous. Thank you!
Customer service response - Thank you for your feedback, Leslie! We're glad to hear our technician was professional and courteous, even though the news wasn't ideal.
Sears Home Services on May 19, 2025
