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2100 Niles Courtland Rd Reviews
Read reviews from customers who used our services at 2100 Niles Courtland Rd
Total reviews
133
Average Rating
4.6/5
Technician was punctual, and communicated well on each arrival times. He was respectful and understanding to my situation. He assessed the issue, returned after the parts for the repair arrived, and completed the repair needed right before the holidays 😁
Mario H,
Joseph J,
I rate the second technician that came 5 stars, as he fixed the problems left by the first one. It would very helpful if there was a phone number or some other contact to report a problem created by the technician that has a quick fix, rather than scheduling another appointment and having to wait 4 days.
Rick W,
Customer service response - Thank you for taking the time to leave a review and provide feedback on Sears Appliance Repair. We apologize for any inconvenience caused by the need to schedule another appointment and wait for a technician. We appreciate your suggestion for a contact number to report quick fix problems and will take it into consideration to improve our service.
Sears Home Services on 1707201734390
Well done
Dennis D,
Customer service response - Thank you for your feedback, Dennis. We're happy to hear you were satisfied with our service.
Sears Home Services on 1782041998911
Carl C,
Customer service response - Thanks for the great rating, Carl! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1781882769771
Jason L,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1766716223986
Tech was very professional and answered all our questions. Explained how newer stoves worked and why it may not have heated up quickly enough on Thanksgiving.
Elaine L,
Customer service response - Thank you for your feedback, Elaine! We're glad to hear the tech was professional and informative about your stove.
Sears Home Services on 1765417675768
gary D,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1763952760031
Appreciate everything he did …good work
Gloria M,
Customer service response - Thank you for your feedback, Gloria! We're happy to hear you appreciated the good work done by our technician.
Sears Home Services on 1753926130410
The repair of our Samsung Oven is complete. The oven would not heat. I imagined that the gas igniter failed. I contacted the repair service on line last Tuesday and received an appointment for a service diagnosis for $125 ( to be applied to the repair cost if I chose to have the repair.) I included the Model number an Serial number in the on line request with a photo of the oven. The appointment was for Thursday July 17 to occur between 1pm and 5 pm. The repair man arrived after 4pm, checked the Mo. no. and SN, tried the oven controls, said he'd have to check on the availability of the new ignitor, went to his van, made a call. When he returned, asked me if I wanted to sit down... NO. He reported the repair would be $720.01. I agreed to have the work done. He ordered the part, with delivery to me at our home. The part arrived Saturday. I received a text saying the repair was to occur Tuesday July 22 between 1-5pm. A revised text said he'd be there about 3:25pm, at about 3:45, a text saying between 4:00 and 6:00. I think he did show up about 4:30, repair complete by 5:30. Oven works. The repairman was quick, tidy pleasant, efficient having driven to Warren after working in Cleveland all day. (That's about a 2 hr drive depending on where he started from and traffic at that time of day)
michael C,
Customer service response - Thank you for your detailed feedback, Michael! We're glad to hear your oven is working again and appreciate your patience with the scheduling.
Sears Home Services on 1753320623661
