2100 Niles Courtland Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rick W
I rate the second technician that came 5 stars, as he fixed the problems left by the first one. It would very helpful if there was a phone number or some other contact to report a problem created by the technician that has a quick fix, rather than scheduling another appointment and having to wait 4 days.
Customer service response - Thank you for taking the time to leave a review and provide feedback on Sears Appliance Repair. We apologize for any inconvenience caused by the need to schedule another appointment and wait for a technician. We appreciate your suggestion for a contact number to report quick fix problems and will take it into consideration to improve our service.
Sears Home Services on February 06, 2024
Gloria M
Appreciate everything he did …good work
michael C
The repair of our Samsung Oven is complete. The oven would not heat. I imagined that the gas igniter failed. I contacted the repair service on line last Tuesday and received an appointment for a service diagnosis for $125 ( to be applied to the repair cost if I chose to have the repair.) I included the Model number an Serial number in the on line request with a photo of the oven. The appointment was for Thursday July 17 to occur between 1pm and 5 pm. The repair man arrived after 4pm, checked the Mo. no. and SN, tried the oven controls, said he'd have to check on the availability of the new ignitor, went to his van, made a call. When he returned, asked me if I wanted to sit down... NO. He reported the repair would be $720.01. I agreed to have the work done. He ordered the part, with delivery to me at our home. The part arrived Saturday. I received a text saying the repair was to occur Tuesday July 22 between 1-5pm. A revised text said he'd be there about 3:25pm, at about 3:45, a text saying between 4:00 and 6:00. I think he did show up about 4:30, repair complete by 5:30. Oven works. The repairman was quick, tidy pleasant, efficient having driven to Warren after working in Cleveland all day. (That's about a 2 hr drive depending on where he started from and traffic at that time of day)
Customer service response - Thank you for your detailed feedback, Michael! We're glad to hear your oven is working again and appreciate your patience with the scheduling.
Sears Home Services on July 23, 2025
Regina T
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on May 05, 2025
James L
Technician was great to work with they were here within in 2 hours you got the job done and we're happy
Customer service response - Thank you for your feedback! We're glad to hear our technician provided prompt service and that you're happy with the job done.
Sears Home Services on September 26, 2024
Rob S
The technician was great. He fixed the issue. The whole experience would have been better if when he came out first time he had burner on truck. But as it is today I am sure no two burners are the same. His truck would have to be a semi truck. When he was scheduled to come out second time at 2:00pm I received message he would not be out. I had to burn 3 vacation days to get stove fixed. I received about five messages to make sure I would be here for appointment. A better estimate of when they would be nice besides 8-5. My plumber does a better job. To summarize, the technician is good, the scheduling and logistics is not.
Bernardo S
I purchased a new , push behind bag lawnmower from SEARS at the EASTWOOD MALL ( IN NILES , OH ) with a 6 year EXTENDED WARRENTY ! and now they say they don't do the EXTENDED anymore ??? This is FALSE ADVERTISING , PERIOD ! THEFT !!!
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 27, 2025
Peg H
A technician supposedly fixed my washer 2 weeks ago. The washer is not functioning. Do you guarantee your service?
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 20, 2025
robert H
It's been over a week and no one has shown up to fix the dryer.
Customer service response - We apologize for the trouble you've faced, robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 19, 2025
Kandice A
I contacted Sears home appliance but A and E came our to do service. The gentleman couldn't find anything wrong with the washer (it wouldn't sense to run the cycle and wash my clothes) but still charged me $142 for coming out and was willing to sell me a $50 a month warranty on my 6 year old washer and come out with two other guys to fix the washer at around $800 but didn't know why it wasn't working. What a scam will never call Sears again. If this is who they have come out forget them. I'll also never allow A and E in my house again.
Customer service response - We're really sorry to hear about your experience, Kandice. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 03, 2024