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3408 W Central Ave Reviews
Read reviews from customers who used our services at 3408 W Central Ave
Total reviews
443
Average Rating
4.8/5
Worst customer service
The technician came and basically said he found nothing wrong with the dishwasher and gave me a number to call if it continued to malfunctioned. He came back and said it was a sensor issue, but said he would have to come back as they needed to order it. After getting the sensor, we had a repair scheduled today, which they cancelled. Now we cannot get ahold of any real person to talk to resolve this issue. I feel like this is a simple fix and Sears cannot do it. We will not be going with Sears again, and I highly recommend not using Sears. If I could give a 0 I would.
Mackenzie C,
Maumee, OHCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1771021582909
Washer STILL Broken: 4 months & 3 repairs later. DO BETTER!
James has come out to "repair" our washer 3 times now and every time it breaks after the second wash! The screaching sound has NEVER gone away once! This man does NOT know what he is doing and absolutely SUCKS at his job. My washer has been broken since September, he has cancelled appointments on us. One time he was supposed to come out and he never showed up. I've waited around for virtual appointments and never recieved a call. This washer is under warrenty and I feel like he is just ridding out until the warrenty is up at this point. It's been broken for FOUR months. DO BETTER & FIX OUR WASHER SEARS! You should be ashmed of yourself! What did we purchase the warrenty for if you can't send competent workers out to fix the problem within the first two times. The AI phone room SUCKS!! The bots are not fixing my washer, give me a real person on the phone!
Jessica J,
Bowling Green, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1766532429117
Service between 8-5
Never heard anything All day so I put the part on my self and then received a call after 5:30 . I told the technician I already did it .
Brian Y,
La Salle, MICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765235019153
Was told the problem was fixed
They came out to service the stove was told the problem was fixed. It's still releasing carbon monoxide
Monroe S,
Toledo, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749933251831
Wrong address
After explaining that the tech needed to show up to the MI address, not the OH billing address, they went to the billing address. Now I need to work around the tech schedule once again.
Nick A,
Holland, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747171823264
Slow service
they continue reschedule every two days, finally they came to fix the problem after two weeks of receiving the spare pieces.
Rigoberto,
Wauseon, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741395402628
No show
No one came. Someone called and I told them I needed someone after 5 or weekends as I work. Then when I told him I live in a condo and units are on the roof he said he would call me back and he never did. Still waiting to get a/c repaired
Stephen J,
Toledo, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719956391150
This was a disaster
Dominique was the only good thing about this whole experience. He was professional and did a good job. This was the fourth appointment we had. The first one, parts had to be ordered, I get that. The second appointment the technician didn't show because unknown to us two parts were needed and one didn't come. My husband took the day off from work and waited and waited for the technician to come. He didn't contact us till the end of the day that he was not coming! The appointment was rescheduled for two days later. Again, my husband took the day off to be home. That technician called us after it was way past the window of time that he should've showed up, and said he was overbooked, and he wasn't coming! so all in all that was three days my husband took off work with no results. This fourth visit was with Dominique. We finally got our washer fixed. I do not recommend this company to anyone. Dominique is the only reason I am giving this a "1 star." If it wasn't for him, there would be no stars.
Nancy M,
Sylvania, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1707760546138
Not happy
Donald came out, after another repairman had already been out and failed to fix the washer. Donald was unable to run some diagnostic tests, but ordered a part he thought might work. He never returned, but the part was installed by the first repairman and after, three trips and as many weeks the washer is finally working.
Kenneth H,
Toledo, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702074442926
1st visit
Was interesting complaining cause of cord on frig/ took 2 calls about 25 minutes long and we got charged for that time!! Never asked if we wanted gasket ordered just did it!!interrupted me speaking cause I interrupted him!!Because he told me I needed to get an electric person out here to put plug behind frig,that's been running off exstention cord for 22 years!! We don't feel we should have been charged that much and never had paper to cancel order
Crystal L,
Toledo, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332042698