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802-552-4364
300 E Kemper Rd Reviews
Read reviews from customers who used our services at 300 E Kemper Rd
Total reviews
277
Average Rating
4.3/5
We had a problem with our in-door refrigerator not making ice. Technician was able to resolve the issue and give us the code to reset the freezer should it happen again. But advised we did need new part to actually fix it. The reason for the four star review is that we had booked an appt. a few days earlier, and no technician showed up or called even though we had a confirmed appt. time. Then we got an email that our appt. had past, did we want to reschedule. No apology or discount. So, I would recommend calling, not scheduling online.
Kelly R,
Customer service response - Thank you for your feedback, Kelly. We're happy the technician resolved the issue and provided helpful advice, but we're sorry for the missed appointment and lack of communication. Please contact us directly so we can address your concerns.
Sears Home Services on 1764642525467
kojo A,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1764130064665
The repairman was great, but the service provided by Sears Protection was horrendously poor.
Paula D,
Customer service response - Thank you for your feedback, Paula. We're happy to hear the repairman was great, but we're sorry for the issues you faced with Sears Protection. Please contact us directly so we can address your concerns.
Sears Home Services on 1762736836880
Could have checked the resistance in the heating unit before replacing it.
J.scott B,
Customer service response - Thank you for your feedback, J.scott. We appreciate your suggestion and will use it to improve our service.
Sears Home Services on 1754524062807
Chris, the technician was very nice. He explained the problem with my window air conditioner. He looked up the parts and they no longer sale them. Therefore, I have to purchase another. I know it isn't his problem but you can't get any store to deliver the new one and then remove the old one.
Teresa M,
Customer service response - Thank you for your review, Teresa! We're happy to hear that Chris was nice and explained the situation with your air conditioner. We understand the inconvenience and appreciate your patience.
Sears Home Services on 1750637030759
Very professional , very good
Patrick L,
Customer service response - Thank you for your kind words and for acknowledging our professionalism. We're delighted to hear you had a very good experience with our service!
Sears Home Services on 1718068203803
tvinny J,
One part was ordered but not changed out. I hope this part does not fail in the near future.
Chris J,
Raman A,
Customer service response - Hi Raman, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1763691377609
Munira Y,
Customer service response - Hi Munira, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1747272694824
