Appointment Lookup
802-552-4364
300 E Kemper Rd Reviews
Read reviews from customers who used our services at 300 E Kemper Rd
Total reviews
277
Average Rating
4.3/5
Munira Y,
Customer service response - Hi Munira, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1747272694824
Unfortunately, the technician did not turn my water heater back on after servicing. Woke up to cold water. Was able to start again myself.
Diane O,
Customer service response - Thank you for taking the time to leave a review. We greatly appreciate your kind words and are pleased to hear that our technician provided helpful and professional service.
Sears Home Services on 1707355862728
Hasn’t completed the repair couldn’t move the frig out
Timothy S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773623769375
I OLIVIA appreciated Darryal service, he was very through and knowledgeable .on repairing my stove
Olivia W,
Customer service response - Thank you for your kind words, Olivia! We're happy to hear that Darryal provided thorough and knowledgeable service while repairing your stove.
Sears Home Services on 1744675290956
Good service and repairman was excellent. Had a very bad experience in the back end with payment and getting a hold of someone to talk about bill. Would likely not use service again due to this.
Laura E,
Customer service response - We apologize for the trouble you've faced, Laura. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736743895397
Couldn't repair for two weeks. Waste of money and time
Justin M,
Customer service response - We apologize for the trouble you've faced, Justin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780015362873
This is the worst company I have ever dealt with. They have you waiting all day for service 8am-6pm. They don’t have the courtesy to call or text with a window of arrival. I have been dealing with them for 30 days for repair of my refrigerator and again today they don’t show up for a scheduled appointment. No call , no text just don’t show up.
Bonita G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1776650589418
Waited almost 7 weeks for a part before getting a text saying it’s been delivered so I scheduled an appointment and took off work only to have the technician call and ask if i have the part. And the inability to talk to a human makes the Sears service unbearable. Nobody in their chat support is capable of answering any questions like - is Sears actually in possession of the part. I canceled my service and got a refund. I called A-1 Appliances. They had the part in stock and came out within 2 days. I will never use Sears again and wouldn’t recommend their service to anyone.
Kirc B,
Customer service response - We apologize for the trouble you've faced, Kirc. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776295205312
Terrible communication!!!! NEVER AGAIN!!!!!
Tiasia P,
Customer service response - We apologize for the trouble you've faced, Tiasia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775693938204
The problem still persists and the technician didn’t believe when I was sharing with him on furnance tech feedback . He insisted on not investigated further even after me sharing and insisting . He stayed firm with his observation and we have the same problem back in 2 days and now I have to pay again to call tech
Purva A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773015835350
