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802-552-4364
300 E Kemper Rd Reviews
Read reviews from customers who used our services at 300 E Kemper Rd
Total reviews
274
Average Rating
4.3/5
Very informative serviceman. Went the extra mile for me!!
jack M,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our serviceman and his dedication to providing informative and helpful service.
Sears Home Services on 1707206899327
Sean: on time, courteous, and efficient. Canceled twice, we were pleased that annual A/C check-up was completed!
Mary K,
Customer service response - Thank you for your feedback, Mary. We're glad Sean was on time and efficient, and we apologize for the previous cancellations.
Sears Home Services on 1780089719759
Simeon was great! He was helpful, punctual and stayed late to get my washer fixed. The AI process is terrible though and Sears needs to have a real person to contact.
Courtney W,
Customer service response - Thank you for your feedback, Courtney. We're glad to hear Simeon was helpful and punctual, and we apologize for the inconvenience with the AI process.
Sears Home Services on 1776722794636
The technician was very thorough and provided explanations for service needed.
Denise H,
Customer service response - Thank you for your feedback, Denise. We're glad to hear the technician was thorough and provided clear explanations for the service needed.
Sears Home Services on 1776525909182
Great work, friendly and helpful. My washer now works great.
Karen M,
Customer service response - Thank you for your feedback, Karen! We're happy to hear that your washer is working great and that you found our service friendly and helpful.
Sears Home Services on 1765162797467
We had a problem with our in-door refrigerator not making ice. Technician was able to resolve the issue and give us the code to reset the freezer should it happen again. But advised we did need new part to actually fix it. The reason for the four star review is that we had booked an appt. a few days earlier, and no technician showed up or called even though we had a confirmed appt. time. Then we got an email that our appt. had past, did we want to reschedule. No apology or discount. So, I would recommend calling, not scheduling online.
Kelly R,
Customer service response - Thank you for your feedback, Kelly. We're happy the technician resolved the issue and provided helpful advice, but we're sorry for the missed appointment and lack of communication. Please contact us directly so we can address your concerns.
Sears Home Services on 1764642525467
kojo A,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1764130064665
The repairman was great, but the service provided by Sears Protection was horrendously poor.
Paula D,
Customer service response - Thank you for your feedback, Paula. We're happy to hear the repairman was great, but we're sorry for the issues you faced with Sears Protection. Please contact us directly so we can address your concerns.
Sears Home Services on 1762736836880
Could have checked the resistance in the heating unit before replacing it.
J.scott B,
Customer service response - Thank you for your feedback, J.scott. We appreciate your suggestion and will use it to improve our service.
Sears Home Services on 1754524062807
Chris, the technician was very nice. He explained the problem with my window air conditioner. He looked up the parts and they no longer sale them. Therefore, I have to purchase another. I know it isn't his problem but you can't get any store to deliver the new one and then remove the old one.
Teresa M,
Customer service response - Thank you for your review, Teresa! We're happy to hear that Chris was nice and explained the situation with your air conditioner. We understand the inconvenience and appreciate your patience.
Sears Home Services on 1750637030759
