Appointment Lookup
802-552-4364
300 E Kemper Rd Reviews
Read reviews from customers who used our services at 300 E Kemper Rd
Total reviews
277
Average Rating
4.3/5
Couldn't repair for two weeks. Waste of money and time
Justin M,
Customer service response - We apologize for the trouble you've faced, Justin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780015362873
This is the worst company I have ever dealt with. They have you waiting all day for service 8am-6pm. They don’t have the courtesy to call or text with a window of arrival. I have been dealing with them for 30 days for repair of my refrigerator and again today they don’t show up for a scheduled appointment. No call , no text just don’t show up.
Bonita G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1776650589418
Waited almost 7 weeks for a part before getting a text saying it’s been delivered so I scheduled an appointment and took off work only to have the technician call and ask if i have the part. And the inability to talk to a human makes the Sears service unbearable. Nobody in their chat support is capable of answering any questions like - is Sears actually in possession of the part. I canceled my service and got a refund. I called A-1 Appliances. They had the part in stock and came out within 2 days. I will never use Sears again and wouldn’t recommend their service to anyone.
Kirc B,
Customer service response - We apologize for the trouble you've faced, Kirc. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776295205312
Terrible communication!!!! NEVER AGAIN!!!!!
Tiasia P,
Customer service response - We apologize for the trouble you've faced, Tiasia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775693938204
The problem still persists and the technician didn’t believe when I was sharing with him on furnance tech feedback . He insisted on not investigated further even after me sharing and insisting . He stayed firm with his observation and we have the same problem back in 2 days and now I have to pay again to call tech
Purva A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773015835350
We scheduled an appointment but the technician never showed and we had to call another service and get them to fix our dishwasher.
Nathan P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772419820324
Scheduling online was confusing. Online assistance - both bot and live, were not helpful. and twice we were assigned the wrong repair person( air conditioner instead of washer/dryer).
Jay A,
Customer service response - We apologize for the trouble you've faced, Jay. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770596549844
I have had a service order that has been in the works since the end of August, it is now nearing the end of January. Parts have been ordered incorrectly multiple times, or not ordered at all. Techs show up and order the correct part number, then no parts show up. So when the tech shows up, they have nothing to work on and the status of the shipment had been cancelled. We've now gone through the same reordering process 3 TIMES! Reaching anyone for help is literally impossible. The website will show I have an outstanding service order, yet the system claims I have no outstanding appointments. There is no way reach any actual person to figure out what is going on, and the same tech who has shown up to our house multiple times has failed multiple times to call me back for any kind of update. This has been excruciatingly frustrating and has been the worst customer service I have ever received.
b R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768960563001
Bad experience twice. I will not use him again.
Amir R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767855370006
Hate to leave a review like this but I waited HOURS past the promised window and finally cancelled our service appointment when the computer estimated an arrival time of 9:30pm.
Zach W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767318728063
