300 E Kemper Rd Reviews

I would give him a 0 if possible. The guy was rude and disrespectful and did not replace part that was on site. I will not allow him to come back to my house and I will notify ZLINE about my experience. This is absolutely unacceptable!

It is frustrating to deal with your company without a direct number to call. I waited here for the appointment but nobody showed up. The link noted that the repair was completed but nobody came. I texted back the AI texting assistant but it texted back that since the appointment link showed completed we have to reach your company back directly through a link he sent. I clicked on the link and all it asked us to do was to reschedule but asking to pay another $130 deductible. Why should I pay for another scheduling when the one I paid for was not completed. Is this not a scam? Please I will appreciate Sears to fix this right away or I will count this as a SCAM

A constant failure to show and reschedule of appointments. Going on 2 months now and my dryer is still not fixed

Technician Casey, was rude, unprofessional and technically didn’t even know what he was doing to diagnose the issue with the AC system. Complete waste of my time and money. He was sent by warranty company so I guess I’ll get my money back once they reassign the case.

Hasn't been resolved yet. Finally said there was something wrong with the furnace.

This simple fix took two weeks and two visits. The repair guy showed up in a personal vehicle without any parts. GE icemakers are well known to be under-designed. He could’ve fixed it in 20 minutes in one visit. Instead, he came in and looked at it, then had to order the parts and have them delivered to my house! The repair was scheduled a full two weeks later. The parts showed up within two days. The repair company has no contact information that would allow you to call them to let them know the parts came in so they could finish the job. Fortunately for us, we have a 30+ year-old GE refrigerator freezer in my basement still working. We waited the two weeks for the repair man to come back. I could’ve installed the motor/fan myself but didn’t want to risk voiding my “warranty“. In hindsight, I should’ve installed the parts myself because the repair guy forgot to connect the icemaker. The warranty process was more painful than the actual failure of the part.

This is for my AC repair I waited 3 months and still issue is not resolved. It's going back and forth with the insurance company. They bring the parts and still not fixed. Sometimes during the appointment technician doesn't even show up. Very bad communication between this company and my insurance company. Blaming each other. I'm the one who's suffering in between. Following is my first review back in 2 months ago During the first visit Technician said there's one blower just need to replace and it's a 5 minutes job and they ordered for that. Again it took a week for another appointment and now new technician came and he said there's another part also needed and again new claim to insurance and now that's also approved. Again for next appointment it's another more than couple of days. With this hot weather especially it's too hard to survive without AC. As a professional technicians they should order all required parts at once and in next visit should be able to fix instead for each visit coming up with new issue and not fixing the problem. Not at all happy with what ever happened so far already from my claim date it's almost 1 month and still issue not fixed even after my insurance company approved for required parts immediately.

They canceled my appointment 5 minutes before it was scheduled no apologies or cares. That was a couple weeks ago and my washer is still broken. Its been a joy going to the laundromat 😑

I have not had a service tech over to my house today. I'm looking for somebody to fix. My refrigerator are replace it and I spent 10 hours with no service on June the ninth I need someone at my house today to either fix it or replace it. I am not happy because the Lowe's warranties are a joke. So I would appreciate if someone comes to my house today to repair my refrigerator and I have not had anyone over to date and today, they're supposed to service. It, I have not had a refrigerator since June. The seventeenth

Terrible Customer Service. Very hard to get hold of a human. Had out for compressor replacement on a fridge. Worked great for a week. Then died. Second tech came out and advised we need dryer part as other tech probably overfilled system. Been waiting on dryer for over 2 months. Had scheduled appt today never showed up. Lied to me all day saying tech had part. Find out at end of day they didn’t ever have part. Trying to get refund but like pulling teeth. Would never recommend this farce of a company. Beware!