300 E Kemper Rd Reviews

Terrible Customer Service. Very hard to get hold of a human. Had out for compressor replacement on a fridge. Worked great for a week. Then died. Second tech came out and advised we need dryer part as other tech probably overfilled system. Been waiting on dryer for over 2 months. Had scheduled appt today never showed up. Lied to me all day saying tech had part. Find out at end of day they didn’t ever have part. Trying to get refund but like pulling teeth. Would never recommend this farce of a company. Beware!

Technician was courteous and nice. But could not fix the refrigerator. Customer service ( scheduling , central 800 number responses , AI responses ) is poor/awful at Sears home services. I would never use them again.

I would not recommend this place for ANYTHING!!!! We bought a 5 yr. warranty and our mower was down at this place every year...FOR THE SAME PROBLEM!! Plus each time they had it over a month each time. Last year they had it in early spring, they had to come back and get it and I had to call and tell them that if I didn't have it back in a week, I was going to report them to everyone across the board. Now, we go to mow the grass, and the same thing is wrong with it, only now, our warranty has expired and we are out a mower b/c of their stupidity and lazy not experienced, we have to buy a new lawnmower. BUYER BEWARE!!! DO NOT TRUST THIS COMPANY!!

This company was sent through my home warranty and sent someone on a Monday that had no parts with him and told my husband he had a rental car that day. I also sent a picture the day I made the appointment of the model and serial number and got a call from someone who asked for the model and serial number, after giving it twice before the appointment they still sent someone with no parts. He said they had the parts at the warehouse after looking it up and scheduled us for Friday. We were selling our house and had a very short timeframe but had they come on Friday as they said, we would have been fine. I got multiple appointments reminders even the day of the appointment but then it was cancelled that say. I couldn’t talk to anyone and eventually the home warranty got a person and they said a delay in parts. It was a heating element and I could have bought the parts so that made no sense. Horrible customer service and I had to pay Rippe brothers to come fix. They came last minute with the correct parts, no problem. Use them instead.

Trying to schedule with them was a nightmare. All done through AI. Twice I had appointments confirmed only to find out after waiting for a 4 hour window that no technician was actually assigned to my job.

The repair person never showed up.

NO KNOWLEDGE OF THE ITEM (MICROWAVE) OUT OF 3 ATTEMPTS, MY MICROWAVE IS STILL NOT WORKING!!!

No movement in repair services with sears . Technician keeps visiting and closing the ticket without replacing the unit.

Used sealant for a leak after learning that the ac unit needs refilling each summer and a leak is present. Told that warranty company requires cheapest repair, and to actually repair the unit requires two service calls with two service fees.

Was home the entire window of appointment, garage door was open. Tech rang only inoperable side doorbell rather than try front doorbell, called my cell phone only once. Did not return phone calls to his cell after he left.