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802-552-4364
300 E Kemper Rd Reviews
Read reviews from customers who used our services at 300 E Kemper Rd
Total reviews
277
Average Rating
4.3/5
I would not recommend this place for ANYTHING!!!! We bought a 5 yr. warranty and our mower was down at this place every year...FOR THE SAME PROBLEM!! Plus each time they had it over a month each time. Last year they had it in early spring, they had to come back and get it and I had to call and tell them that if I didn't have it back in a week, I was going to report them to everyone across the board. Now, we go to mow the grass, and the same thing is wrong with it, only now, our warranty has expired and we are out a mower b/c of their stupidity and lazy not experienced, we have to buy a new lawnmower. BUYER BEWARE!!! DO NOT TRUST THIS COMPANY!!
Jane G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744592817254
This company was sent through my home warranty and sent someone on a Monday that had no parts with him and told my husband he had a rental car that day. I also sent a picture the day I made the appointment of the model and serial number and got a call from someone who asked for the model and serial number, after giving it twice before the appointment they still sent someone with no parts. He said they had the parts at the warehouse after looking it up and scheduled us for Friday. We were selling our house and had a very short timeframe but had they come on Friday as they said, we would have been fine. I got multiple appointments reminders even the day of the appointment but then it was cancelled that say. I couldn’t talk to anyone and eventually the home warranty got a person and they said a delay in parts. It was a heating element and I could have bought the parts so that made no sense. Horrible customer service and I had to pay Rippe brothers to come fix. They came last minute with the correct parts, no problem. Use them instead.
Jenna,
Customer service response - We apologize for the trouble you've faced, Jenna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743643047109
Trying to schedule with them was a nightmare. All done through AI. Twice I had appointments confirmed only to find out after waiting for a 4 hour window that no technician was actually assigned to my job.
Eric B,
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742956284347
The repair person never showed up.
Maureen F,
Customer service response - We apologize for the trouble you've faced, Maureen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742433209409
NO KNOWLEDGE OF THE ITEM (MICROWAVE) OUT OF 3 ATTEMPTS, MY MICROWAVE IS STILL NOT WORKING!!!
Diane S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737429403668
No movement in repair services with sears . Technician keeps visiting and closing the ticket without replacing the unit.
Srik Y,
Customer service response - We apologize for the trouble you've faced, Srik. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732237283086
Used sealant for a leak after learning that the ac unit needs refilling each summer and a leak is present. Told that warranty company requires cheapest repair, and to actually repair the unit requires two service calls with two service fees.
KandI G,
Customer service response - We apologize for the trouble you've faced, KandI. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725588177295
Was home the entire window of appointment, garage door was open. Tech rang only inoperable side doorbell rather than try front doorbell, called my cell phone only once. Did not return phone calls to his cell after he left.
Christopher P,
Customer service response - We apologize for the trouble you've faced, Christopher. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724031411927
They called me for a sooner appointment just to get reschedule 2 more weeks later. The tech was supposed to come between 8am-12 pm. I kept getting updated delays then a text saying I was reschedule. Put yall so quick to take money for this warranty. You can't even speak to a human when calling in.. I'm about to cancel my service.
Yolonda Y,
Customer service response - We apologize for the trouble you've faced, Yolonda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722488237592
The refrigerator REMAINS INOPERATIVE! The technician was ineffective and we lost several food items .. I’m very disappointed!
Susan H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719473963975
