987 E Ash St Ste 170 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nancy R
The technical support was exceptional. He listened to my concerns. Explained everything to me and fixed the problem. Also, checked out the dryer Explained to me what he was looking at and why. Very considerate and honest.
Customer service response - Thank you for recognizing our technician's dedication and honesty. We're glad we could address your concerns thoroughly and efficiently.
Sears Home Services on June 23, 2024
Pam D
He did a great job and was very quick. I'm so happy it's back on.
Customer service response - Thank you for taking the time to leave a review! We're thrilled to have been able to fix your appliance promptly and to your satisfaction.
Sears Home Services on June 20, 2024
Ann B
The gentleman solved the problem with the ice maker. Was polite and worked quickly.
Customer service response - Thank you for sharing your positive experience with our technician's polite and efficient service. We're here whenever you need us again!
Sears Home Services on March 25, 2024
Ardetta M
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Martha H
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Bruce C
The technician Allen was very professional but friendly and came up with the solution to my problem quickly
Louise H
Friendly. Efficient. On time.
Mary H
Harold was very good and mostly went the extra mile. Did wonder if some of the other coils on the refrigerator should have been cleaned. He said the air was blowing ok. Not sure that was good enough.
Sam B
The technician was execellent and a 5 star review for him. pricing is a tad ridiculous. Paid $140 for 5 minute service call telling me I need to replace dryer at the end of the day. Would have been nice for some of that money to go toward new dryer.
Customer service response - Thank you for acknowledging the technician's excellent service. We appreciate your feedback on the pricing and will take it into consideration for future improvements.
Sears Home Services on September 21, 2024
Robin B
Technician was great but charging $318 to unfreeze a drain is just insane. Will never use Sears again to repair anything. $119 just to diagnose is bad enough but to add another $200 on top when it was an easy repair in under 30 minutes is ridiculous
Customer service response - Thank you for taking the time to bring this to our attention, Robin. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 30, 2024