987 E Ash St Ste 170 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Pam D
He did a great job and was very quick. I'm so happy it's back on.
Customer service response - Thank you for taking the time to leave a review! We're thrilled to have been able to fix your appliance promptly and to your satisfaction.
Sears Home Services on June 20, 2024
Ann B
The gentleman solved the problem with the ice maker. Was polite and worked quickly.
Customer service response - Thank you for sharing your positive experience with our technician's polite and efficient service. We're here whenever you need us again!
Sears Home Services on March 25, 2024
Ardetta M
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Martha H
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Bruce C
The technician Allen was very professional but friendly and came up with the solution to my problem quickly
Louise H
Friendly. Efficient. On time.
Mary H
Harold was very good and mostly went the extra mile. Did wonder if some of the other coils on the refrigerator should have been cleaned. He said the air was blowing ok. Not sure that was good enough.
Sam B
The technician was execellent and a 5 star review for him. pricing is a tad ridiculous. Paid $140 for 5 minute service call telling me I need to replace dryer at the end of the day. Would have been nice for some of that money to go toward new dryer.
Customer service response - Thank you for acknowledging the technician's excellent service. We appreciate your feedback on the pricing and will take it into consideration for future improvements.
Sears Home Services on September 21, 2024
Robin B
Technician was great but charging $318 to unfreeze a drain is just insane. Will never use Sears again to repair anything. $119 just to diagnose is bad enough but to add another $200 on top when it was an easy repair in under 30 minutes is ridiculous
Customer service response - Thank you for taking the time to bring this to our attention, Robin. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 30, 2024
Michael C
Sean, was late by 25 minutes from the ETA posted in an email I received at 3:06 which said his ETA was 3:21. He arrived at 3:46 and never called to let me know he was running later. The same thing happened when he came on 2-06-2024. When he got to my house, he sat in his van for at least 10 minutes before coming to the door. When I opened it, he said, "Me again. What did CHW say?" I replied that I had an email that stated repairs would be made today. To which he replied, "Not without parts." As he walked away, he added, "I hate these people (CHW)" He sat in his van for 25-30 minutes before I went back outside to ask what was going on. He jumped out of the van and said, "The quote was submitted and is under review" I walked back into the house and watched him sit in my driveway and 8-10 minutes before leaving. His comments and behavior on his two visits to our home were very unprofessional and did not leave me feeling confident in fixing our problem. So, when the repairs are authorized, I would like to have someone else come back to perform the services. For all he knew, I may have actually worked for CHW or even Sears, and his comments would have justified his reprimand or firing. Michael D. Culver
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 14, 2024
