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7875 Johnnycake Ridge Rd Reviews
Read reviews from customers who used our services at 7875 Johnnycake Ridge Rd
Total reviews
196
Average Rating
4.6/5
He has been here before on another repair. As before, he was great.
David W,
Vincent was extremely professional and thorough on this service call. He was apologetic that we had to have a second service call for the same issue in a very short time frame. He replaced all of the drum roller bearings as they were obviously bad. The one that was replaced on the previous call was also very suspect as the other three that were bad placed an undue out of balance condition on the one good one. Vince was top notch in my opinion.
Steven M,
I would have given the technician a 5 but they didn’t make any effort to clean up afterwards.
Michael S,
Customer service response - Thank you for your feedback, Michael. We're glad to hear the technician did a good job, and we apologize for the lack of cleanup after the service.
Sears Home Services on 1777914479024
I gave it 4 stars because of the price. They did come and fix my dryer which is what I called about and they came the next day. The guy had the parts needed to fix it and was knowledgeable and friendly no complaints there. But almost a $500 repair for a pulley and a couple wheels?? The guy wasn’t even at my house for an hour. Ridiculous.
Kurt S,
Customer service response - Thank you for your feedback, Kurt. We're glad to hear our technician was knowledgeable and friendly, but we understand your concerns about the pricing.
Sears Home Services on 1743384367007
I would definitely recommend this company for repairs. I have used them and every time they Ate always very punctual and knowledgeable. They also do not make you wait weeks for an appointment.
Dianne B,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1734659342260
Pretty good the only problem is. The sign was gone. Probably a remodel but I can't get in. Was the store temporarily closed due to the remodel?????????
Thomas E,
Customer service response - Thank you for your feedback, Thomas. We apologize for any confusion caused by the missing sign and will ensure clearer communication in the future regarding any temporary closures or remodels.
Sears Home Services on 1724566503919
They tell you a time window and never make it during that time and you waste your whole day not once or twice but 3 times
Gary M,
Customer service response - We sincerely apologize for the inconvenience caused by not meeting the scheduled time windows repeatedly. Your feedback is highly appreciated as we work on improving our punctuality and service.
Sears Home Services on 1722560724843
Tech was great! AI and help desk were terrible. Help desk was difficult to understand and AI dropped you with no clue what to do next. Help desk was in a loop. Didn't understand the right parts weren't ordered the first time.
Doug R,
Customer service response - We apologize for the trouble you've faced, Doug. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776992277253
The AI was a nuisance it was continually sending new messages about steps already taken. The work has been complete since Wed.Jan. 6th,2025 and I'm still getting messages trying to schedule the work. I would get messages to schedule work before the part Sears ordered arrived at my home and then tell me I couldn't schedule. AI with Sears is a complete circus. Hope I never have to deal with them again.
Ken B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768181658527
I wouldn’t recommend this service. Your time is not a priority.
amy H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1758845612143
