7875 Johnnycake Ridge Rd Reviews

They tell you a time window and never make it during that time and you waste your whole day not once or twice but 3 times

Tech was great! AI and help desk were terrible. Help desk was difficult to understand and AI dropped you with no clue what to do next. Help desk was in a loop. Didn't understand the right parts weren't ordered the first time.

The AI was a nuisance it was continually sending new messages about steps already taken. The work has been complete since Wed.Jan. 6th,2025 and I'm still getting messages trying to schedule the work. I would get messages to schedule work before the part Sears ordered arrived at my home and then tell me I couldn't schedule. AI with Sears is a complete circus. Hope I never have to deal with them again.

I wouldn’t recommend this service. Your time is not a priority.

Did not get great service. Told my wife one thing and myself another. Had some BO of smoking which was not good either. Was also grumpy and snippy overall. Not pleased. Then still had to pay for poor service/estimate with no work done. Disappointing.

Nice but did nothing accomplished, still had to call LG for service

They use AI and could not edit or correct basic contact data. Could not reach a human to correct it. AI would say it updated info but never did. Website would not accept edited information.

This was the absolute worst experience ever after multiple visits the washing machine is still broken even after having every part replaced and now they will not cover a replacement waited nearly two months and took multiple days off work don’t bother with them

I would give zero stars if available. Repairs delayed twice, incorrect part ordered, after I asked for confirmations that I received the correct parts to complete the work. Cannot call and talk to anyone, it is all automated chat. I’ll be buying a new washing machine elsewhere and never dealing with Sears again.

Jeff the service tech was great. However, Dealing with Sears Appliance Repair was the worst experience I've ever had with a service provider. You cannot talk to a human being no matter what happens. The service window is between 8-5 so you'll need to take the whole day off work. and get ready they will not send you text message updates even though you set up to have them. you'll need to constantly login to the site to get updates and they change constantly. They literally changed from 11:00a.m. to 12:40 to 3:40 to 4:45 then they cancelled the appointment and re-scheduled for 8 days later. this happened 3 times. it took me over 45 days to get my frig. repaired, and my frig. is only 11 months old. Try calling to speak to a customer service person - no such thing you'll get an AI robot. and it actually says I'm sorry I can appreciate your frustration are you kidding me a computer can appreciate my frustration. They are a horrible company. I highly recommend searching for someone else. I had no choice but to use Sears because that's who the manufacturer uses and it was under the manufacturer's warranty. I have no choice but to give them 1 star because it won't let me post unless I give them 1 star. Jeff (Service Tech) if you're reading this you can get a better job with a real company leave now.