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7875 Johnnycake Ridge Rd Reviews
Read reviews from customers who used our services at 7875 Johnnycake Ridge Rd
Total reviews
196
Average Rating
4.6/5
Had to pay for coming in and looking at it $129 plus the taxes, for looking at it and say there is no parts available. Thanks for making us pay, plus I have to get rid of the refrigerator and pay to buy new one
Asr I,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755659539489
He was on time, polite, and professional. He could not actually fix my treadmill but adjusted it so that I can use it (if I'm brave) until I get another one. However, when I tried to use it it would not turn on at a ll and no longer works.They refuse to talk to customers about problems and hide behind AI with extremely limited choices. This is not the Sears of my youth - it is HORRIBLE!
Lois S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752456332512
the teck took the serial number and told my wife that parts were no longer available. He did not diagnoses my problem. Them he charged my wife 129 dollars, I want a full refund because your teck did nothing. I want to know the part number. Because you to not have parts does not mean that are not available, Very poor service
Jack S,
Customer service response - We apologize for the trouble you've faced, Jack. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748563271274
I was without a Fridge for 2 weeks; dealing with Frigidaire and Sears Home services was a nightmare; when the Technician finally got here on May 9, he replaced the defective part in about 5 minutes no problem. As far as the previous 13 days, it took multiple calls daily to multiple people for Frigidaire to setup a Warranty repair with Sears Home Service. Sears has no live person to talk to about anything; everything is AI robots messages texts etc with few options to choose from for common questions. The whole Communication System is the worst I’ve ever experienced. After the tech never showed up on May 7 claiming I wasn’t there and no attempt to contact me they would have seen that in fact I was there. So another 2 day delay. After the repair was finally completed on May 9, I received a recorded call reminding me of my appointment the following day, May 10 . UNBELIEVABLE 😡🙄
Joseph M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747026613475
Unable to diagnose or fix the problem. Waste of time and money
Jeremy S,
Customer service response - We apologize for the trouble you've faced, Jeremy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735532935667
never showed up, we waited for 6 hours waiting. poor service
Robert S,
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725765851314
Technician spent 3 hours installing a new compressor, said it was fixed and to wait 24 hours. Fridge is 37 degrees however freezer is 66 degrees 25 hours later.
Amy H,
Customer service response - We're really sorry to hear about your experience, Amy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1724900518284
It's 2 hours after tech left. Ice machine still not working. No sound of water running to even try to make ice. Sounds dead as a door nail. And now the freezer light is flickering on and off.
theresa G,
Customer service response - Thank you for taking the time to bring this to our attention, theresa. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720412830579
The repairman Frank was very unprofessional and provided us with a bad customer experience. Apparently we were an inconvenience near the end of the day. We’ve had good experience with other technicians there but this was bad enough that we’ll be looking at other protection plans. Disappointing.
Bridget P,
Customer service response - Thank you for taking the time to bring this to our attention, Bridget. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711926139917
Tech didn't show up.
Jake K,
