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1005 E Columbus St Reviews
Read reviews from customers who used our services at 1005 E Columbus St
Total reviews
97
Average Rating
4.5/5
Chris was very professional. Great worker and a pleasant person. Company rating: 1* The company repair system that schedules techs to make repairs is not efficient. I am a paying warranty customer. I called in for repair on my washer and had the appointment rescheduled 4 times before a tech was sent to repair my washer. I know there are at least 2 or more techs in my area that could have fixed it on the first scheduled appointment. I have been with the Sears company for almost 30 years now. I have never had this issue of putting off repair service until this year. I am a paying warranty customer. I'm sure John and Lillian Sears would be very disappointed by the treatment of their customers by this group of Sear upper management. I help pay your salaries and expect a more efficient service order compliance, than I have experienced this time around. I am sure I represent others with similar scheduling issues. Please check into this issue to help the customer and have raving reviews on company performance.
donna O,
Customer service response - We apologize for the inconvenience caused by our scheduling system and appreciate your patience and loyalty over the years. We are working to improve our processes to ensure timely repairs and will take your feedback seriously to enhance our service.
Sears Home Services on 1722560754539
Roxanna C,
Customer service response - Thank you so much for the fantastic 5-star rating, Roxanna! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1722178615232
Aida,
Customer service response - A big thank you, Aida, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1721105589395
Our technician looked my washer all over and told us our options. He tried to find the leak but it didn’t leak for him. No clothes in washer though. Time for a new washer I guess.
jane A,
Customer service response - Thank you for sharing your experience; we're sorry the leak wasn't apparent during our visit. We appreciate your understanding and are here if you need more assistance.
Sears Home Services on 1719921477128
Technician was knowledgeable and quick.
kevin J,
Customer service response - Thank shortly for your positive feedback; we're glad to hear our technician met your expectations with their expertise and efficiency.
Sears Home Services on 1719382715644
Our repairman called us before 8 am with a 2 hour arrival window. He arrived within the time slot given and had our a/c unit up and running in less than 20 min. We are very pleased with the service and efficiency he provided.
Roseanne G,
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear you were pleased with the speedy and efficient service. We look forward to serving you again in the future.
Sears Home Services on 1719284022911
Early, polite and got the job done quickly
Jenni J,
Customer service response - We're delighted to hear about your positive experience with our prompt and courteous service. Thank you for taking the time to share your feedback!
Sears Home Services on 1711927576603
Michael came to fix the washing machine. He called 40 minutes ahead of the scheduled time to let me know he was on his way, he was clean, polite and respectful to me. He listened to my problem and tested the machine. He suggested several options on how to solve the problem with the washer. He explained the costs of each option and allowed me to choose what was best for my situation. His professionalism and experience is greatly appreciated.
Susan F,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1710810900684
Curt is always punctual and knowledgeable. He always explains what are issues could be and takes care of them. I would recommend him for any appliance repair.
Chuck S,
Customer service response - Thank you for the recommendation and the kind words about Curt. We truly appreciate your support.
Sears Home Services on 1710298270932
Holly M,
Customer service response - A big thank you, Holly, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1709783980478
