1005 E Columbus St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Andy K
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 18, 2024
kristin R
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 11, 2024
Marsha F
Everything went as expected, great customer service. So thankful to have my Range fixed.
Customer service response - Thank you for your kind words! We're glad we could get your Range fixed and appreciate you acknowledging our customer service.
Sears Home Services on August 06, 2024
donna O
Chris was very professional. Great worker and a pleasant person. Company rating: 1* The company repair system that schedules techs to make repairs is not efficient. I am a paying warranty customer. I called in for repair on my washer and had the appointment rescheduled 4 times before a tech was sent to repair my washer. I know there are at least 2 or more techs in my area that could have fixed it on the first scheduled appointment. I have been with the Sears company for almost 30 years now. I have never had this issue of putting off repair service until this year. I am a paying warranty customer. I'm sure John and Lillian Sears would be very disappointed by the treatment of their customers by this group of Sear upper management. I help pay your salaries and expect a more efficient service order compliance, than I have experienced this time around. I am sure I represent others with similar scheduling issues. Please check into this issue to help the customer and have raving reviews on company performance.
Customer service response - We apologize for the inconvenience caused by our scheduling system and appreciate your patience and loyalty over the years. We are working to improve our processes to ensure timely repairs and will take your feedback seriously to enhance our service.
Sears Home Services on August 01, 2024
Roxanna C
Customer service response - Thank you so much for the fantastic 5-star rating, Roxanna! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 28, 2024
Aida
Customer service response - A big thank you, Aida, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 15, 2024
jane A
Our technician looked my washer all over and told us our options. He tried to find the leak but it didn’t leak for him. No clothes in washer though. Time for a new washer I guess.
Customer service response - Thank you for sharing your experience; we're sorry the leak wasn't apparent during our visit. We appreciate your understanding and are here if you need more assistance.
Sears Home Services on July 02, 2024
kevin J
Technician was knowledgeable and quick.
Customer service response - Thank shortly for your positive feedback; we're glad to hear our technician met your expectations with their expertise and efficiency.
Sears Home Services on June 26, 2024
Roseanne G
Our repairman called us before 8 am with a 2 hour arrival window. He arrived within the time slot given and had our a/c unit up and running in less than 20 min. We are very pleased with the service and efficiency he provided.
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear you were pleased with the speedy and efficient service. We look forward to serving you again in the future.
Sears Home Services on June 24, 2024
Jenni J
Early, polite and got the job done quickly
Customer service response - We're delighted to hear about your positive experience with our prompt and courteous service. Thank you for taking the time to share your feedback!
Sears Home Services on March 31, 2024
