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1005 E Columbus St Reviews
Read reviews from customers who used our services at 1005 E Columbus St
Total reviews
97
Average Rating
4.5/5
Very courteous and knowledgeable. Got the problem fixed right away!
angie L,
Very nice gentleman .did a wonderful job
Betsy H,
Customer service response - Thank you for your kind review! We are glad to hear that our technician provided excellent service. Your feedback is greatly appreciated!
Sears Home Services on 1705393282030
karla M,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1780530692956
James Z,
Customer service response - Thanks for the great rating, James! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1776897902758
Repairman sent several different times when he would be here. I asked him if the issue was the freezer being un level he said no and kept working said the issue was it was the drain said he fixed it charged me and went on his way. Since it appeared to be working again I went to the store and bought over $100 in food to put in it. Now a few days later its not working again. It best be corrected.
Sharon S,
Customer service response - We apologize for the trouble you've faced, Sharon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783299801424
Service technician didn't finish the job. He gave me a bad report say my house is unsanitary. I have been in people's house that been 10 times worse than mine.. lost my carpet from the last washing machine ruined the carpet. And subflooring
Sam N,
Customer service response - We apologize for the trouble you've faced, Sam. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731987043652
It was nice he called 30 minutes before he arrived. He was poilte and friendly. He looked like at the dishwasher (leaking from the front during loads), checked inside and out and leveled one side of the front. Started to run it to watch it and it was not leaking. He said that was all he saw that needed done. I told him it leaks during random times of the cycle from different parts of the front door. He said "I do not have time to sit and watch a cycle". We paid the 99.00 fee for 15 minutes of work and he left. I ran the dishwasher when he left and it again leaked. I will never call this company again.
Anne W,
Did not do anything to fix the problem. Waste of time and money.
Martha O,
Customer service response - We apologize for the trouble you've faced, Martha. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784589466404
Know one showed up to fix my dryer
Roy J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761787606028
The AI assistant promised a diagnostic fee, by enrolling in Sears Home Advantage, of $99. Technicians tried to charge $129. Still disputing the charge. This is terrible customers service and an example of what happens when companies replace real humans with AI to save money. Lousy service ensues and customers get frustrated and go elsewhere. Pay humans to provide customer service! Called the number in the reply. They said the fee was still $129 instead of $99. Transferred me to a call center. Call center admitted the AI assistant sometimes gives wrong information, and that this was not my fault, but still would not honor the $99 diagnostic fee I was offered. I don't want a refund or any special treatment, I would simply like the to pay the fee I was offered. Is that really so hard?
Thomas F,
Customer service response - We apologize for the trouble you've faced, Thomas. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754440782807
