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1249 N High St Reviews
Read reviews from customers who used our services at 1249 N High St
Total reviews
56
Average Rating
4.8/5
Ethan has done everything in his power to get our washer fixed or replaced. Thank you E.Watson.
Bonnie W,
Carl M,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707175597644
Chris was efficient and knew his stuff. He was in and out in no time. The appliance works great now. I had to cancel PT so I could be here at the appointment time. The time was changed a couple times. Otherwise, I would give A&E a 5 star.
L M,
Customer service response - We're sorry for any inconvenience the scheduling changes may have caused, and thank you for acknowledging Chris's efficiency and expertise. Your feedback helps us improve.
Sears Home Services on 1716882098930
Replace the wash pump. But did not reinstall the dishwasher to its proper location left the front kick plate off. Bent up the mounting hardware under the granite countertop so unable to secure it. It was over $350 for labor and could not even reinstall the dishwasher to how it was.
travis V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760576039716
Problem is not fixed. I just used my washer and it's doing the same thing it did before the new part was installed.
Tina G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747614687179
I paid $136 for the technician to tell me my washer was in “emergency drain mode” to cancel the wash and restart it & the emergency drain mode would end. Throughout the past 3 months it started happening more and more frequently to where it is permanently running in emergency drain mode. I called to have someone else come out and was told I would be charged again because I didn’t call in a 30 day window that I was never told about! I was told it was on my receipt, that I never received because they didn’t even have my email address! This place is a scam. I’d rather buy another washer brand new before I deal this place ever again !!!!! If could give 0 stars I would !
adison F,
Customer service response - We're really sorry to hear about your experience, adison. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737077128104
