1249 N High St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Carl M
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
L M
Chris was efficient and knew his stuff. He was in and out in no time. The appliance works great now. I had to cancel PT so I could be here at the appointment time. The time was changed a couple times. Otherwise, I would give A&E a 5 star.
Customer service response - We're sorry for any inconvenience the scheduling changes may have caused, and thank you for acknowledging Chris's efficiency and expertise. Your feedback helps us improve.
Sears Home Services on May 28, 2024
Tina G
Problem is not fixed. I just used my washer and it's doing the same thing it did before the new part was installed.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 18, 2025
adison F
I paid $136 for the technician to tell me my washer was in “emergency drain mode” to cancel the wash and restart it & the emergency drain mode would end. Throughout the past 3 months it started happening more and more frequently to where it is permanently running in emergency drain mode. I called to have someone else come out and was told I would be charged again because I didn’t call in a 30 day window that I was never told about! I was told it was on my receipt, that I never received because they didn’t even have my email address! This place is a scam. I’d rather buy another washer brand new before I deal this place ever again !!!!! If could give 0 stars I would !
Customer service response - We're really sorry to hear about your experience, adison. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 16, 2025