1400 Polaris Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Elaine H
After a disastrous experience on day 1, when I finally learned after 4pm that no one would be showing up for my 8am - 12 scheduled repair time, day 2 was the opposite. Chris called with plenty of notice to let me know he was on his way and what time to expect him. Upon arrival, he was able to repair the refrigerator in just a few minutes because, based on obvious experience, he came prepared with a different part(that he stopped to pick up at the store on his way) than what I’d been sent “just in case”. His hunch was right, and I could not have been happier with his service. He was pleasant and knowledgeable, not to mention so kind to my German Shepherd, who took to him instantly. Dogs have undeniably accurate instincts. Thank you, Chris!!!
Customer service response - Thank you for sharing your experience, Elaine. We're thrilled to hear that Chris provided exceptional service and resolved the issue efficiently, and we appreciate your understanding regarding the initial scheduling mishap.
Sears Home Services on October 06, 2024
Ms. V
Excellent customer service 👍🏾
Customer service response - Thank you for your positive feedback! We're thrilled to hear you had an excellent customer service experience.
Sears Home Services on October 03, 2024
Forrest O
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 01, 2024
Debra M
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 01, 2024
Kathlyn H
Lito was very friendly and quickly got our fridge working again.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Lito provided friendly and efficient service in getting your fridge working again.
Sears Home Services on September 28, 2024
Catherine C
He was awesome and went above and beyond to help me! I'm so happy :-). So far everything's working and what a relief!
Customer service response - Thank you for your wonderful review! We're delighted to hear that our technician exceeded your expectations and that everything is working well.
Sears Home Services on September 24, 2024
Steve T
Bennie was friendly and very professional. He resolved our dishwasher issue quickly and efficiently.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Bennie provided friendly and professional service, resolving your dishwasher issue efficiently.
Sears Home Services on September 24, 2024
cathy M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 19, 2024
Souly V
The technician came before expected times. He was very nice and did the job properly and he cleaned up the mess when he finished
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician exceeded your expectations and provided excellent service.
Sears Home Services on September 18, 2024
Pamela M
He was right on time very knowledgeable and very efficient and didn’t try to upsell on anything which is great. Greatly appreciate the professionalism and courtesy he displayed very nice and knowledgeable
Customer service response - Thank you for your feedback, Pamela. We're glad to hear our technician provided a timely and efficient service, and we'll take your comments about the scheduling process into consideration.
Sears Home Services on September 18, 2024
