1400 Polaris Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
carlton G
Customer service response - A big thank you, carlton, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 24, 2024
Rhea F
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 18, 2024
Kim M
Lito was on time, prepared to explain the options for my refrigerator, which needed a new compressor. I could tell he had a good knowledge base of how my refrigerator and Sears repairs work and I was pleased that Sears sent a serviceperson with 30+ years of experience. It's only been about 4 hours since the repair and my fridge is nice and cold already! Thank you so much.
Customer service response - Thank you for leaving such a positive review. We are glad to hear that Lito provided you with excellent service and was able to fix your refrigerator quickly. We appreciate your business and thank you for choosing Sears Appliance Repair.
Sears Home Services on February 08, 2024
Stuart R
Gregory came on time and proceeded to do an excellent job. I am very satisfied with the performance. He is also very personable.
Customer service response - Thank you for taking the time to leave us a review. We are glad to hear that Gregory provided excellent service and that you are satisfied with his performance. We appreciate your business and look forward to serving you in the future.
Sears Home Services on February 08, 2024
William B
He new what he was doing
Customer service response - We appreciate your feedback regarding the expertise of our technician. Thank you for taking the time to share your experience with us.
Sears Home Services on February 07, 2024
Shakarra T
Bennie was amazing! I was impressed with the speed and quality of the service he provided!
Customer service response - Thank you for leaving such a positive review about Bennie! We appreciate your kind words and are glad to hear that you were impressed with the speed and quality of our service.
Sears Home Services on February 07, 2024
Mark G
Knowledgeable, courteous, polite, very professional. Seemed like a nice person. Was a little early for the appointment 👍 and he called before arriving. Overall great exper!!
Customer service response - Thank you for your positive feedback and for acknowledging our technician's professionalism and punctuality. We appreciate your business and are glad to hear that you had a great experience with Sears Appliance Repair.
Sears Home Services on February 07, 2024
Carl K
Rapid response to my insurance order (next morning)! The repair service had the needed replacement part in stock in the repair vehicle; so it was completely repaired within the hour.
Customer service response - Thank you for taking the time to leave a review. We appreciate your positive feedback regarding our rapid response and efficient repair service. We are glad that we were able to provide a quick solution with the replacement part in stock.
Sears Home Services on February 07, 2024
Robert B
Informative and thorough
Customer service response - Thank you for taking the time to leave a review for Sears Appliance Repair. We appreciate your feedback and are glad to hear that our service was informative and thorough.
Sears Home Services on February 07, 2024
Shirley M
Tech was friendly and professional. Finished the job and washer is working. My complaint: washer problem was in October and it took until Dec 27 to get fixed. Not acceptable and looks bad for company.
Customer service response - We apologize for the delay in resolving the issue with your washer. We appreciate your feedback and thank you for bringing this to our attention.
Sears Home Services on February 08, 2024
