1400 Polaris Parkway Reviews

Technician good knowledgeable and helpful very very insightful

Thank you for coming but all I learned is we need a hold in the wall for access. We were willing to create an opening at the time of service but told no the technician would need to come back. We had no prior knowledge or would have ensured access availability. Now I will have to pay another $75 fee and we still have no air conditioning.

I was told by emails and text, about 10 in all over the past week, that our appointment was to be between 1:00 and 5:00. At 5:30 we called sears and was told our appointment would be between6:30 and 8:30. We were not happy at all. My husband had to stay home and missed a church dinner.

Wife reported that tech was not cordial and Not customer friendly. Related First words after coming in our home was I need $75.were. This was before any discussion even beginning work or asking about problem and The service fee at tome of service is part of the service contract. Didnt leave a aervice invoice or write up of the work,warranty info or description of the work completed. Left a part on counter. Believe.it.is an ignition switch. Repair was completed.

2.5 hours past the 4 window. ETA given at 830am was 1045a, arrived at 2:20p Estimate given for repair was $520. I stated that does not include the $129 credit for the service call Sears Advertises. It should be 520 minus 129 = 391. He said no the 520 included the credit BUT the credit did not reflect on the estimate anywhere. He was quick to try to sell me the Sears home warranty when I said I would buy a new dishwasher than pay 520 to replace a part. Just a scam to sell a home warranty

Had an issue with the Furnance, error code 31 and is not resolved. There is no option available to talk to a live agent.

Help! Calling customer service is a nightmare. First, there is a language gap. I constantly had to ask person to repeat what they were saying and to slow down. This caused me to be told that I was not listening, and they would not continue if I continued to interrupt and they will hang up and require me to call again. I had to call back twice before I was able to talk with someone I could understand. Sears customer service is outsourced and there is a communication problem. This caused frustration especially when you are not understood and you cannot understand what is being said.

11/29/24 Furst time calling Donna took alot of my info but put me on a 7min hold to get me the service fee then the line disconnected. I call back spoke to Peter verified info given to Donna. I advised just need to know what the se4vuce would be before I schedule them to come out..he didn't give me me that but advised they couldn't come until Mon 12/2/24 at that point I advised I could not wait that long and disconnected the call. Never even got service but would not want to use nor recommend..DISAPPOINTED!!!

Tried to discuss problem over phone but was just told will figure it out when they got there. Of course just told ducts needed cleaned. I knew they would go with that and just solve nothing.