7701 Broadview Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
dina P
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 11, 2024
Jeanne C
Charlene K
Cristina N
James was informative and kept us updated on what he was doing throughout the appointment. He also went out of his way to correct the miscommunication of my appointment. The representative let me to believe both appointments for my chest freezer and refrigerator were on Friday, May 31, 2024 and James called on Thursday, May 30, 2024 stating he was on his way to the house for the freezer. When he arrived and was told of the situation he called his dispatcher and both appliances were serviced on Thursday. He went above and beyond. Thank you!
Customer service response - We're thrilled to hear James provided such great service and was able to correct the miscommunication efficiently! Thank you for taking the time to share your experience.
Sears Home Services on June 11, 2024
Marlene R
Technician did a great job. Scheduling device was very difficult to use. I tried to call a live person for a question. No way to do that.
Customer service response - Thank you for acknowledging our technician's work; we're sorry to hear about your struggle with our scheduling system. We appreciate your feedback and are looking into improving our communication channels.
Sears Home Services on June 11, 2024
Tomika B
Tim is very nice and informative as well as professional. Great job!
Customer service response - Thank you for your kind words. We're thrilled to hear you had a great experience with Tim!
Sears Home Services on June 10, 2024
Gary J
My tech was amazing, even went out of his way to go and buy a belt from tractor supply. Love love love this service!!
Customer service response - Thank you for your kind words! It's wonderful to hear you loved our service and that our technician went above and beyond for you.
Sears Home Services on June 05, 2024
misty D
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 03, 2024
Talia C
Customer service response - Thank you so much for the fantastic 5-star rating, Talia! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 03, 2024
Randy M
Best service ever
Customer service response - Thank you for the wonderful feedback. We're thrilled to hear you had the best service experience!
Sears Home Services on May 31, 2024
