7701 Broadview Rd Reviews

This place is a joke. Called them to repair my dryer. The dryer was not drying clothes. They told me that don't handle cleaning the vents. Technician was there for about 10 minutes -- cost was almost $175 to find out they can't help me. If I call a repair person, I'd expect they would fix the appliance no matter what they had to do. They are "assuming" the vent on the outside needs to be cleaned. But they don't really know because they said they don't clean the vents. Never, ever calling Sears Appliance Repair again.

Technician never told me what the issue was..I feel like I was scammed

Tech said he could not unlock door saying it as to hard and he would have cut his hand that the edge was to sharp. Further stated he had No training on this type machine. Left without opening washer door. Next day (9/27/2025) I removed the top of the washer, saw the door latch release at the top right hand side. Stuck my hand in and released the latch - door opened. Very disappointing that this tech couldn’t open the washer door. This tech and Tia company were a complete waste of money. Would NEVER use them or this tech again

Absolutely terrible. A tech came out ordered parts. Then they canceled the next appointment and didn't show up until 1pm the next day (even though I was scheduled 7-11am). Turns out They orders the wrong part. I still had to pay for the service call and on top of that I had to pay a helper fee (a fee to have another guy show up for 10mins and confirm they could do nothing). Will NEVER EVER USE THIS COMPANY AGAIN

Very poor customer service, technician was very rude and would explain exactly what he found, I do not even have the problem written on the invoice, 30 day guarantee is very poor guarantee the parts and labor should be covered for at least a year. All he wanted is the money. I will strongly not recommend this service.

The worst customer service ever. Having a washing machine from sears was the worst idea ever. Ours has been broken for MONTHS. There have been FIVE different techs come ,and none of them know what they're doing. Between ordering parts/ZERO communication between each other to know what's going on, AWFUL. you can't speak to anyone who speaks English. We have spent over 200 hundred dollars using the laundromat. We have our OWN machine and can't use it. The woman on the call said we would get reimbursed for laundromat cost. Well, that never happened. At one point the machine was fixed for TWO DAYS. and the part they fixed was the wrong part. So it broke again. They said that because our machine was "fixed", no reimbursement. THIS IS NOT HOW YOU TREAT PEOPLE. These people show up ,when we aren't home. Or don't show up at all. What is the point of scheduling these repairs when these idiots have ZERO common sense?

This company is predatory on pricing. I was quoted 700$ to be told my washers motor was shot when it was a 10$ sensor I could buy off of Amazon and repair myself in 20 minutes.

I purchased the warranty last year had a issue with my hotwater heater. The tech came out and said that he don't do replacement for the hot water heater that someone is coming out. No one came out. I had to purchase a heater a pay someone to install it. Sears inform me that I was going to be reimburse for the tank and install. As of today I haven't received any payment. After making phone calls I believe that they are giving me the run around. I hope don't have to get my lawer involved.